Stephanie Colby

Previous Positions:

Student Associate 10/2020-09/2021

Student Supervisor in Training 09/2021-01/2022

• Assisted manager with day-to-day logistics and coordinating schedules for 60+ employees to maintain desired coverage and performance levels.
• Enforced compliance with food safety and sanitation, as well as personal safety standards throughout dining court.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Handled routine issues independently and coordinated solutions to complex operational and student problems.
• Planned special events for students, increasing engagement and satisfaction.

• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Multitasked to train new hires while continuing to serve customers and perform usual duties.

• Seated patrons based on guest preferences and seating availability.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Promoted business loyalty by fostering positive customer relationships.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.