Aleigha Peterson
Vancouver,WA
Summary
Professional and enthusiastic hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on knowledge and teamwork. Known for upbeat personality, multitasking ability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and skill.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Terra Mae @ CASCADA
Portland, OR
09.2024 - Current
- Started on the opening team, helping to create one of Portland's buzziest restaurants.
- Was the go-to server for VIPs including celebrities, professional athletes, influencers, and companies.
- Provided exceptional, fun, and dialed service in a high-energy fine dining environment.
- Trained new servers on restaurant protocols and customer service standards.
- Won countless sales competitions by enthusiastically speaking highly of our dishes and drinks and daily additions.
- Solo served chef's tasting menus to large parties up to 40 people with swiftness and grace.
- Contributed to team effort by assisting colleagues always, displaying strong teamwork on the floor.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Developed a strong knowledge of Japanese and Portuguese food and beverages.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Demonstrated impressive service, swiftness, and control through sold-out services daily.
- Created wonderful relationships with guests and teammates.
Restaurant & Bar Manager
Salut Cherie
Portland, OR
10.2023 - 09.2024
- Created strong relationships with customers, developing loyal regulars.
- Spoke passionately about product to get customers excited to try and buy.
- Managed wine and food inventory.
- Trained all employees on wine, food prep, and service.
- Upsold expensive bottles with genuine passion and knowledge.
- Deeply studied wine to informatively sell to guests and teach employees.
- Created events to increase customer volume including comedy shows, live music, and speed dating.
- Developed great relationships with wine vendors to purchase top quality products at fair prices.
- Tracked daily sales and invoices for accurate and updated financial reporting.
- Served and bartended the entire restaurant alone when necessary.
Lead Server
Marrakesh
Portland, OR
07.2022 - 09.2024
- Served a 5 course traditional Moroccan meal.
- Was a one-man-show by multitasking as the host, food runner, server, and busser every shift worked.
- Spoke highly about the food sold, giving personalized recommendations.
- Upsold expensive dishes- conveying their value and quality.
- Made each customer's experiences memorable by being personable, warm, and charismatic.
- Served a busy, iconic restaurant completely alone weekly.
- Wore a traditional Moroccan dress, washed guests' hands, immersing myself in the culture and providing an experience to remember.
- Poured tea traditionally and skillfully from over the head into small tea glasses.
- Performed opening and closing duties including food prep, deep cleaning, and money management.
- Decided when to seat and cut fellow servers.
Bartender Shift Manager
Rocio's
Portland, OR
12.2019 - 07.2022
- Supervised daily bar operations, ensuring high standards of service and cleanliness.
- Trained staff on cocktail preparation, customer service techniques, and product knowledge.
- Designed special events and promotions to drive sales like Margarita Mondays and Cinco De Mayo fiestas.
- Consistently met a tip average of at least 25% per shift, often meeting an average of 30% or greater.
- Kept inventory of alcoholic beverages and FOH supplies so they were well-stocked and organized.
- Served and bartended the entire restaurant alone on countless occasions.
- Created long-lasting familiarity and relationships with regulars who came back consistently.
- Pitched and implemented ideas on how to improve performance and efficiency to the owner.
HR Intern
Beef Products Inc. (BPI)
Dakota Dunes, SD
01.2018 - 2019
- Was offered full time HR position after internship
- Created an entire training course over company policy (script, audio, and virtual presentation) for new-hires solo.
- Reviewed and summarized policies and implemented them into a fun & interactive training curriculum including quizzes and games.
- Recorded and edited the audio of my voice reading the script and laid it over the course
- Showed proficiency in Microsoft Office including Excel, Word, and Powerpoint
- Hosted large board meetings and presented my work and ideas
- Budgeted and planned company parties and was granted trust to execute
- Assisted in the implementation of HR policies and practices in a fair and equitable manner
- Creation of the extensive training course is still used by every new-hire today.
Education
Associate of Science -
PCC
Portland, OR01-2020
Skills
- Natural Leader
- Natural Leader
- Natural Leader
- Natural Leader
- Natural Leader
- Natural Leader
- Natural Leader
- Natural Leader
Timeline
Fine Dining Server
Terra Mae @ CASCADA
09.2024 - Current
Restaurant & Bar Manager
Salut Cherie
10.2023 - 09.2024
Lead Server
Marrakesh
07.2022 - 09.2024
Bartender Shift Manager
Rocio's
12.2019 - 07.2022
HR Intern
Beef Products Inc. (BPI)
01.2018 - 2019
Associate of Science -
PCC