Stephanie Cole
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
23
23
years of professional experience
Work History
Receptionist
Telecare
07.2022 - 04.2024
- Greeted customers professionally and provided friendly, knowledgeable assistance while answering questions and gathering information regarding nature of their visit to direct them to appropriate office.
- Managed time efficiently to meet and exceed all tasks within timelines
- Answered central telephone system and directed call accordingly
- Collaborated with management to improve internal processes and procedures to optimize workflow and efficiencies.
- Organized, maintained and updated information in computer databases
- Maintained all client and company confidentiality.
- Worked effectively in fast-paced environment.
- Remained adaptable and agile in new situations.
Receptionist
Medallion Wellness
10.2021 - 07.2022
- Interacted with customers
- Answered phone promptly and directed incoming calls to correct people
- Completed light filing
- Assisted with inventory
Life Enrichment Assistant
Dale Commons Senior Living
10.2019 - 10.2021
- Scheduled and lead daily enrichment activities.
- Maintained schedule through daily slips and Illustratus.
- Assisted with activity programs pertaining to mental and physical health.
- Assisted and filled in with front duties which included answering phones, interacting with vendors, guests and patient's family members.
- Assisted Business Office Manager, Sales Associate, and other Department Supervisors as needed.
EVS Department Supervisor
CVPA Riverbank
07.2016 - 10.2019
- Managed and scheduled department consisting of 10 employees.
- Worked with vendors to maintain proper stock of supplies.
- Met and exceeded company and state requirements regarding cleanliness of facility.
- Ensured proper handling and disposing of bio-waste materials.
- Interacted with residents and family members on a daily basis.
Housekeeper/ Janitor
CVSH
10.2015 - 07.2016
- Followed procedure in cleaning resident rooms including isolation rooms.
- Maintained linen stock levels to meet facility needs.
- Maintained cleanliness of common area.
Housekeeping Lead
Doctors Medical Center
11.2010 - 10.2015
- Managed team of housekeepers.
- Answered calls to dispatch employees to correct locations.
- Maintained cleanliness of hospital rooms to meet hospital and JCO standards.
Department Manager
Walmart
11.2000 - 10.2008
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained clean and organized department.
- Provided exceptional customer service.
- Assisted in other departments as needed.
Education
Online High School Diploma Program
Skills
- Team Leader
- Self Motivated
- Organization skills
- Time Management
- Problem Analyzing and Solving
- Exceptional Customer Service Skills
- Excellent Communication
- Ability to multitask
- Agile and Flexible
Timeline
Receptionist
Telecare
07.2022 - 04.2024
Receptionist
Medallion Wellness
10.2021 - 07.2022
Life Enrichment Assistant
Dale Commons Senior Living
10.2019 - 10.2021
EVS Department Supervisor
CVPA Riverbank
07.2016 - 10.2019
Housekeeper/ Janitor
CVSH
10.2015 - 07.2016
Housekeeping Lead
Doctors Medical Center
11.2010 - 10.2015
Department Manager
Walmart
11.2000 - 10.2008
Online High School Diploma Program
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