STEPHANIE COLLEY
Grandview,MO
Summary
Operations Manager with a focus on enhancing service excellence through data integrity and process improvement. Led Epic implementation and utilized project management techniques to drive measurable results. Collaborated with cross-functional teams to develop standards that align with industry regulations and enhance overall operational efficiency.
Overview
21
21
years of professional experience
Work History
OPERATIONS MANAGER
CHILDREN'S MERCY, HIM
12.2019 - 06.2026
- Leader over the Operations side of HIM. This includes our Chart Availability, Data Integrity, Document Imaging, and Release of Information units.
- HIM subject matter expert in the build and implementation of Epic.
- Recognized improvement opportunities through root cause analysis and utilized project management techniques to implement, monitor, and evaluate changes.
- Participates in the development, revision, approval, and implementation of standards, benchmarks and productivity measures that support the provision of services from AHIMA, CMS and other governing organizations.
- Collaborates with Information Systems and other departments to develop and design systems that meet CMS, State and JCAHO guidelines.
- Promoted service excellence by evaluating effectiveness, timeliness, efficiency, safety, patient centeredness, and equity.
- Performed follow-up evaluations on implemented changes to evaluate the effectiveness of changes. Updated policy and procedures accordingly.
OFFICE MANAGER
CHILDREN'S MERCY HOSPITAL, HIM
12.2014 - 12.2019
- Maintain faculty calendars, coordinate meetings, events, and travel.
- Executed accounts payable/receivable activities to maintain accurate financial records.
- Ensured employees had access to job-specific supplies by managing inventory and ordering as needed.
- Developed presentations, correspondence, memorandums, and reports using Microsoft Office products (Word, PowerPoint, TEAMS, and Excel).
- Composing routine correspondence and/or reports, completing administrative projects.
- Coordinated special projects.
- Process the HIM team's timecards and make all the edits. Complete monthly audits for CMS.
- Accommodation leveling audit for the ICN; this audit was done daily.
- Notarize different document types for CMH staff and for our patient's families.
DATA INTEGRITY ANALYST
CHILDREN'S MERCY HOSPITAL, HIM
12.2005 - 12.2014
- Ensure data is complete, accurate and is correctly placed into the electronic record.
- Demonstrated attention to detail by discovering and correcting inaccuracies within documents and their placement.
- Utilize multiple internal and external systems for correction of documentation errors.
- Educated care providers and coworkers on best practices for document management to enhance compliance.
- Communicate with the Informatics Department to assist with any dictation issues.
- Apply Hospital Medical Staff general rules and regulations, State regulations and The Joint Commission (TJC) standards. Compare the standards to care provider documentation to determine if standards criteria are met.
- Enter and verify all deficiencies in the computerized incomplete chart tracking system.
- Managed documentation of all required forms for a complete medical record defined by the Hospital Medical Staff general rules and regulations.
- Reviews each deficiency that is 7 days and greater post discharge to ensure accuracy.
- Prioritize tasks to maintain accuracy of all care providers on the Alert List.
- Enter data into MoEVR vital statistics website.
- Notarized birth certificate applications for families, ensuring legal compliance and authenticity. for family.
- Liaison between physicians and funeral homes for completion of death certificates.
Education
REGISTERED HEALTH INFORMATION TECHNICIAN (RHIT) -
06-2018
ASSOCIATE OF APPLIED SCIENCE DEGREE - HEALTH INFORMATION MANAGEMENT
HUTCHINSON COMMUNITY COLLEGE
HUTCHINSON, KSSkills
- Detail oriented and organized Proficient in Microsoft Word, Excel, TEAMS, and PowerPoint Meeting coordination Familiar with TJC bylaws Provider collaboration, notaries, answer phones Proficient with Cerner and Epic platforms
- Meeting coordination
- Familiar with TJC bylaws
- Provider collaboration, notaries, answer phones
- Detail oriented and organized
COMMUNICATION
I am a person who loves to learn new things all the time. I feel the more I learn the more valuable I am. I am good at multi-tasking as well as staying on task. I am detail orientated and organized. I am a people person and get along well with the public. No job is not my job. I will tackle any tasks to help the person on the other end. I am a quick learner, and I am not afraid to ask for help to get a job done.
LEADERSHIP
Leader for the Health Information Management's unit council. A group of HIM employees meet monthly to see how we can make improvements in the department. We are the voice for the HIM department.
Timeline
OPERATIONS MANAGER
CHILDREN'S MERCY, HIM
12.2019 - 06.2026
OFFICE MANAGER
CHILDREN'S MERCY HOSPITAL, HIM
12.2014 - 12.2019
DATA INTEGRITY ANALYST
CHILDREN'S MERCY HOSPITAL, HIM
12.2005 - 12.2014
REGISTERED HEALTH INFORMATION TECHNICIAN (RHIT) -
ASSOCIATE OF APPLIED SCIENCE DEGREE - HEALTH INFORMATION MANAGEMENT
HUTCHINSON COMMUNITY COLLEGE