STEPHANIE COLON
Bronx,New York
Overview
26
26
years of professional experience
Summary
Long term Generalist with a background in security interested in seeking employment with a progressive organization that offers challenge and growth opportunity.
Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.
Work History
Security Command Center Manager
Securitas Security Services USA
New York, NY
01.2024 - Current
- Oversaw daily operations, ensuring compliance with security protocols and client specifications.
- Developed and implemented training programs to enhance staff performance and service quality.
- Managed scheduling and resource allocation to optimize workforce efficiency and coverage.
- Collaborated with clients to assess security needs and tailor solutions for their unique environments.
- Conducted regular evaluations of security personnel, providing feedback and coaching for continuous improvement.
- Analyzed incident reports to identify trends, implementing proactive measures to mitigate risks.
- Oversee around the clock security incident center operations.
- Ensuring monitoring, rapid response and effective coordination across multiple security functions
- Fostered a culture of teamwork and accountability among staff through effective communication and leadership strategies.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Security Officer
MULLIGAN SECURITY
New York, NY
01.2003 - Current
- General Office Duties
- Processing weekly payroll, and new employee IDs
- Fingerprinting of prospective employees
- Responsible for processing invoices
- Two Penn Plaza, New York, NY
Assistant Manager/Cashier
CITARELLA
New York, NY
01.2000 - 01.2002
- Customer service
- Performed register audits
- Developed and trained new recruits
- Responsible for opening and closing the store
- Supervised daily operations
- New York, NY
Education
Certification - Security Certification, Fire Guard Certification
Urban Dynamics Career and Employment Services
01.2003
High School - undefined
Richard R. Green High School
01.1997
Skills
Fluent in Spanish and English
Excellent communication and interpersonal skills
Team player
Operations management
Staff leadership
Team supervision
Staff hiring
QUALIFICATIONS
- Security Generalist capable of partnering effectively with all levels of management, security and staff.
- Organized Generalist, with a track record of meeting and exceeding expectations.
- Innovative problem solver and team player.
Timeline
Security Command Center Manager
Securitas Security Services USA
01.2024 - Current
Security Officer
MULLIGAN SECURITY
01.2003 - Current
Assistant Manager/Cashier
CITARELLA
01.2000 - 01.2002
Certification - Security Certification, Fire Guard Certification
Urban Dynamics Career and Employment Services
High School - undefined
Richard R. Green High School