Summary
Overview
Work History
Education
Skills
Personal Information
Medical Skills
Languages
Timeline
Generic

Stephanie Coonan

Islip

Summary

  • A skilled communicator; able to synthesize and deliver complex information to diverse audiences.
  • Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.
  • A flexible professional who enjoys learning new skills and quickly adapts to organizational changes
  • Able to work independently or as a member of a team

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Radiology Coordinator

New York Cancer And Blood Specialists
11.2020 - Current
  • Create charts for patients new patients and updating patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Fax and mail any necessary documents
  • Facilitated seamless communication between radiology staff and other medical professionals, improving interdisciplinary teamwork.
  • Obtaining prior imaging; downloading from portals and/or requesting.
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding radiology procedures.

Call Center Representative

New York Cancer and Blood Specialists
11.2021 - 03.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.

Receptionist/Scheduler

Long Island Brain and Spine
01.2020 - 11.2020
  • Call patients and schedule their procedures and follow ups with doctors
  • Confirm procedures and answering calls
  • Scanning authorizations, procedure sheets and faxes

Receptionist/Administrative Assistant

Dr. Dennis J. Dasilva Chiropractor
08.2018 - 01.2020
  • Check in patients and collect copays
  • Verify insurance; check if it's still the same
  • Enter patients demographics
  • Answer phone calls/Fax
  • Schedule appointments

Legal Secretary

The law office of Jay D Jacobson
05.2018 - 08.2018
  • Answer calls; Clients, insurance companies
  • Data entry; Client's information
  • Opening mail; Distributing mail

Cashier/Cashier Specialist

Under Armour, Inc
10.2016 - 02.2018
  • Greet customers and ascertain what each customer wants or needs
  • Supervise others and provide on-the-job training
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions, and provide information on procedures or policies
  • Stock shelves, and mark prices on shelves and items
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items

Education

Bachelor of Science - Health Information Management

Western Governors University
Salt Lake City, UT
08-2027

Associate - Liberal Arts and Sciences

Southern New Hampshire University
Manchester, NH
12.2021

Skills

  • Customer service
  • 50 WPM
  • Medical terminology
  • Administrative experience
  • EMR Systems
  • Typing
  • Bilingual
  • Electronic Medical Records
  • Proficient with Microsoft Word
  • HIPAA compliance
  • Patient scheduling

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Medical Skills

  • Medical Terminology
  • Processing and Posting Charges
  • ICD-10
  • Electronic Medical Records
  • Knowledge of No Fault

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

New York Cancer and Blood Specialists
11.2021 - 03.2022

Radiology Coordinator

New York Cancer And Blood Specialists
11.2020 - Current

Receptionist/Scheduler

Long Island Brain and Spine
01.2020 - 11.2020

Receptionist/Administrative Assistant

Dr. Dennis J. Dasilva Chiropractor
08.2018 - 01.2020

Legal Secretary

The law office of Jay D Jacobson
05.2018 - 08.2018

Cashier/Cashier Specialist

Under Armour, Inc
10.2016 - 02.2018

Bachelor of Science - Health Information Management

Western Governors University

Associate - Liberal Arts and Sciences

Southern New Hampshire University

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