Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Coppolo

Orlando

Summary

Accomplished Decorator and Customer Experience Coordinator with a proven track record at Walt Disney World Resort and TJX Companies. Excelled in transforming spaces and enhancing customer satisfaction through creative solutions and effective communication. Skilled in decorative finishes and teamwork, consistently delivering high-quality results and exceeding service standards.

Overview

7
7
years of professional experience

Work History

Decorator

Walt Disney World Resort
09.2024 - 01.2025
  • Enhanced employer satisfaction by delivering high-quality decoration services within given timeframes.
  • Transformed venues into memorable spaces through expertly crafted decorative arrangements.
  • Ensured compliance with safety regulations while designing and installing decorative elements at venues.
  • Implemented creative solutions to overcome unexpected challenges during the decorating process.
  • Inspected finished workpieces and removed unacceptable items.
  • Filled cracks, imperfections and holes in workpieces or products for smooth and high-quality looks.
  • Examined finished surfaces of workpieces to verify conformance to specifications and retouched defective areas.

Decorator

Walt Disney World Resort
10.2023 - 01.2024
  • Enhanced employer satisfaction by delivering high-quality decoration services within given timeframes.
  • Implemented creative solutions to overcome unexpected challenges during the decorating process.
  • Inspected finished workpieces and removed unacceptable items.
  • Examined finished surfaces of workpieces to verify conformance to specifications and retouched defective areas.
  • Transformed venues into memorable spaces through expertly crafted decorative arrangements.
  • Ensured compliance with safety regulations while designing and installing decorative elements at venues.

Customer Experience Coordinator

TJX Companies
08.2017 - 07.2020
  • Monitored my team's performance, providing constructive feedback and coaching when needed.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Helped customers understand return policies and processed items.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Biblical Studies

IRC Theological College
Longwood, FL
09-2023

Skills

  • Continuing education commitment
  • Negotiation and persuasion techniques
  • Decorative finishes
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Effective communication
  • Relationship building
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Decorator

Walt Disney World Resort
09.2024 - 01.2025

Decorator

Walt Disney World Resort
10.2023 - 01.2024

Customer Experience Coordinator

TJX Companies
08.2017 - 07.2020

Biblical Studies

IRC Theological College

Similar Profiles

CREATE PROFILE
Stephanie Coppolo