Stephanie Cortez
Shillington,PA
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Owner
CorroHealth
09.2022 - Current
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Allocated and approved team resource usage.
- Identified changes in project scope and modified job schedule accordingly.
- Analyzed user feedback and implemented changes to product design.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Collaborated with development team on Reporting and Product services and tasks.
- Collaborated with team of engineers to develop new products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Senior Operations Manager
CorroHealth
09.2020 - 09.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Oversaw staff and sub-contractor performance review assessments.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Client Coding Supervisor
CorroHealth
10.2017 - 09.2020
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Generated reports to identify coding trends and discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2013
Skills
- Agile Frameworks
- Story Planning
- Risk Management
- Key Relationship Development
- Problem Identification
- Scrum Methodology
- Risk Assessments
- Product Planning
- Strategic Planning and Alignment
Certification
- Certified Professional Coder - 2013
Timeline
Product Owner
CorroHealth
09.2022 - Current
Senior Operations Manager
CorroHealth
09.2020 - 09.2022
Client Coding Supervisor
CorroHealth
10.2017 - 09.2020
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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