Stephanie Cortez
San Antonio,TX
Summary
Dedicated professional with strong customer service skills, experienced in handling member inquiries and coordinating healthcare services. Committed to ensuring HIPAA compliance and enhancing client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote member services rep
Alignment Health
10.2023 - Current
- Provide comprehensive telephonic support to members by addressing inquiries, resolving concerns, and coordinating healthcare services, ensuring a seamless experience while upholding the standards of Alignment Health.
Home Health Provider
Professional Care Home Health
San Antonio, TX
02.2018 - 12.2024
- Establish trusting relationships with clients to ensure a comfortable and secure atmosphere, enhancing their overall quality of life.
- Provide assistance with mobility, including support during walks and transportation arrangements for medical appointments and personal errands.
- Deliver comprehensive personal care, aiding with bathing, dressing, and maintaining personal hygiene to promote client dignity and independence.
- Prepare meals, perform light housekeeping duties, and manage laundry to maintain a tidy and hygienic living space for clients.
- Document client progress accurately in care plans, assist with medication reminders, and perform basic health monitoring tasks to ensure well-being.
Remote member services rep
Kforce temp agency
02.2023 - 10.2023
- Efficiently addressed and resolved member inquiries and issues through phone and email correspondence while maintaining high satisfaction levels as a Remote Member Services Representative at Kforce Temp Agency.
Medical Front Desk Receptionist
Bluffview Family Practice
San Antonio, TX
06.2021 - 02.2022
- Managed incoming calls, efficiently scheduling and confirming patient appointments to optimize clinic workflow.
- Processed copayments and deductibles, and verified insurance information, ensuring accurate billing and patient check-in.
- Coordinated the preparation and distribution of referrals and medical records, maintaining confidentiality and compliance with healthcare regulations.
Education
College in Medical Billing & Coding - Medical Billing & Coding
Southern Careers Institute-online
GED - General Education Development
Restore Education
Skills
- Remote Assistance
- Patient Scheduling
- Healthcare Compliance
- Call Center Operations
- Phlebotomy
Certification
- Phlebotomy Technician Certification, National Healthcare Association, 05/01/21
- BLS Provider AED Certification, American Heart Association, 04/01/21
- Business Communications Certification, Restore Education, San Antonio, TX, 03/01/21
- GED, Restore Education, San Antonio, TX, 12/01/20
Timeline
Remote member services rep
Alignment Health
10.2023 - Current
Remote member services rep
Kforce temp agency
02.2023 - 10.2023
Medical Front Desk Receptionist
Bluffview Family Practice
06.2021 - 02.2022
Home Health Provider
Professional Care Home Health
02.2018 - 12.2024
College in Medical Billing & Coding - Medical Billing & Coding
Southern Careers Institute-online
GED - General Education Development
Restore Education