Stephanie Criales Bernal
Netcong,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
CSR
Ecosystems Services
Dover , NJ
08.2023 - Current
- Managed customer inquiries and service requests to enhance satisfaction levels.
- Processed customer accounts and billing information accurately and efficiently.
- Handled appointment scheduling and follow-up communications to ensure timely services.
- Assisted with social media interactions, addressing customer queries effectively.
Receptionist / CSR
Eye Associates of North Jersey
11.2022 - 08.2023
- Greeted and registered patients
- Scheduled appointments and managed cancellations
- Answered phone calls and responded to emails
- Provided excellent customer service and patient support
Therapy Aide / Receptionist
ActiveCare Physical Therapy
11.2021 - 11.2022
- Assisted therapists with patient care
- Managed front desk operations
- Scheduled and confirmed appointments
- Maintained patient records and handled insurance verifications
Education
Bachelor of Science - Business Administration
County College of Morris
Randolph Township, NJ04.2025
Highschool -
Institucion Educativa Baudilio Montoya
Calarca, Quindio, Colombia01.2021
Skills
- Customer engagement and interactions
- Sales techniques
- Social media management
- Organizational skills
- Time management
- Microsoft Excel and QuickBooks
- General computer operations
- Adaptability
Timeline
CSR
Ecosystems Services
08.2023 - Current
Receptionist / CSR
Eye Associates of North Jersey
11.2022 - 08.2023
Therapy Aide / Receptionist
ActiveCare Physical Therapy
11.2021 - 11.2022
Bachelor of Science - Business Administration
County College of Morris
Highschool -
Institucion Educativa Baudilio Montoya
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