Stephanie Criner
Corpus Christi
Summary
Dynamic professional with extensive experience as an Executive Director at Sorenson Communications, excelling in strategic planning and team leadership. Proven ability to enhance operational efficiency and champion diversity initiatives. Skilled in ASL and conflict resolution, fostering a collaborative environment that drives performance and client satisfaction. RID Certified with a commitment to professional ethics.
Overview
20
20
years of professional experience
Work History
Freelance Interpreter
Various
09.2005 - Current
- Facilitated clear communication between parties in diverse settings.
- Enhanced cultural understanding through effective language interpretation.
- Coordinated with clients to assess interpretation needs and preferences.
- Developed training materials for new interpreters to ensure consistency.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Collaborated with other interpreters to ensure successful teaming experiences and best outcomes for interpretations.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant best practices and credentials.
Executive Director
Sorenson Communications
10.2018 - 12.2025
- Oversaw budgeting processes, ensuring alignment with organizational goals and financial sustainability.
- Collaborated with cross-functional teams to streamline operations and increase efficiency across departments.
- Established key performance indicators to track progress and inform strategic planning efforts.
- Facilitated workshops and training sessions to promote best practices in organizational communication.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Led department through significant organizational transition periods, maintaining stability and focus on strategic goals.
District Manager
Sorenson Communications
02.2009 - 10.2018
- Led cross-functional teams to enhance service delivery and operational efficiency across 10 centers.
- Conducted regular audits of operations, identifying areas for process improvement and implementing corrective actions.
- Facilitated communication between corporate leadership and district teams to align goals with organizational objectives.
- Supervised various locations, enforcing high-quality standards of operation.
- Co-developed and collaboratively executed a comprehensive training programs for Center Directors company-wide, resulting in improved employee performance and customer satisfaction.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Developed and implemented strategic initiatives to improve customer satisfaction and engagement metrics.
- Analyzed performance data to identify trends, driving decisions that optimized resource allocation and staffing levels.
- Mentored call center managers on best practices in operational management and team leadership strategies.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Master of Science - Conflict Analysis And Resolution
George Mason University
Fairfax, VABachelor of Arts - Journalism
The Ohio State University
Columbus, OhioSkills
- Professional ethics
- Client confidentiality
- Culturally aware communication
- ASL fluency
- Emotional intelligence
- RID Certified: Certificate of Interpretation and Certificate of Transliteration
- Effective team collaboration
- Conflict resolution
Timeline
Executive Director
Sorenson Communications
10.2018 - 12.2025
District Manager
Sorenson Communications
02.2009 - 10.2018
Freelance Interpreter
Various
09.2005 - Current
Master of Science - Conflict Analysis And Resolution
George Mason University
Bachelor of Arts - Journalism
The Ohio State University