Stephanie Cringan
Hyattsville,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Production Worker
Hungry Harvest
Hyattsville, MD
05.2024 - Current
- Separated products according to weight, grade and size of material to produce final product.
- Organized storage areas for efficient retrieval of items when needed.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Assisted in setting up production lines for manufacturing processes.
Customer Service Representative
Foundever
, Costa Rica
12.2021 - 10.2023
- Handled customer inquiries and suggestions professionally.
- Actively listened to customers, handled quickly and escalated issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hostess
San Lucas Dining Experience
Monte Verde, CR
03.2021 - 06.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Accurately recorded customer information into reservation system.
- Resolved any customer complaints or issues quickly and professionally.
Receptionist
Monte Verde Extremo Park
Monte Verde, CR
02.2020 - 03.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Cashier
Sky Adventures
Monte Verde, CR
02.2019 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Certified - English
Técnica Nacional University
Puntarenas, Costa Rica2019
High School Diploma -
Liceo De Esparza
Esparza, Costa Rica2012
Skills
- Active listening-Multitasking
- Positive and Professional
- Problem-Solving Abilities
- Microsoft Office - Excel, Word and provided technical support based applications
Languages
Spanish Native or Bilingual
English Professional Working
Timeline
Production Worker
Hungry Harvest
05.2024 - Current
Customer Service Representative
Foundever
12.2021 - 10.2023
Hostess
San Lucas Dining Experience
03.2021 - 06.2021
Receptionist
Monte Verde Extremo Park
02.2020 - 03.2020
Cashier
Sky Adventures
02.2019 - 10.2019
Certified - English
Técnica Nacional University
High School Diploma -
Liceo De Esparza