Stephanie Croom
Wilmington,NC
Summary
Healthcare leader with over 25 years of experience in nursing and clinical quality management. Specializes in leading hospital-wide performance improvement initiatives, enhancing patient safety outcomes, and promoting a culture of excellence. Proficient in data-driven decision-making, engaging with physicians, strategic planning, and ensuring regulatory compliance. Certified Professional in Healthcare Quality with a proven ability to build high-performing teams and enhance clinical outcomes in complex healthcare systems.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Clinical Excellence
Novant Health New Hanover Regional Medical Center
02.2022 - Current
- Lead hospital-wide clinical quality and performance initiatives across departments.
- Manage and mentor a multidisciplinary team focused on improving outcomes and operational efficiency.
- Partner with medical staff and service line leaders to interpret clinical data and drive improvement efforts.
- Established and facilitated robust physician peer review and annual performance processes.
Director of Clinical Outcomes
New Hanover Regional Medical Center
10.2020 - 02.2022
- Directed outcome measurement strategies and provided leadership for improvement initiatives.
- Worked with leadership to implement evidence-based practices and ensure data transparency.
Manager, Clinical Outcomes
New Hanover Regional Medical Center
09.2016 - 10.2020
- Led quality improvement projects focused on safety, readmissions, and hospital-acquired conditions.
- Provided coaching and education to staff and leaders on quality metrics and regulatory expectations.
Clinical Outcomes Manager II
New Hanover Regional Medical Center
02.2013 - 09.2016
- Conducted root cause analyses and supported performance tracking systems.
- Collaborated with department heads to achieve quality and safety benchmarks.
Manager, Medical ICU & Progressive Care Unit
New Hanover Regional Medical Center
09.2007 - 02.2013
- Oversaw daily operations and staff development for high-acuity patient units.
- Improved clinical workflows and contributed to decreased infection and readmission rates.
Coordinator, Medical ICU
New Hanover Regional Medical Center
01.2007 - 08.2007
Clinical Instructor – Nursing
Cape Fear Community College
01.2004 - 12.2006
Staff RN, MICU/PCU & Pulmonary Care
New Hanover Regional Medical Center / Wilmington Health Associates
01.1997 - 01.2006
Education
Master of Science - Nursing, Leadership in Health Care Systems
Grand Canyon University
Phoenix, AZBachelor of Science - Nursing
University of North Carolina
Wilmington, NCSkills
- Certified Professional in Healthcare Quality (CPHQ)
- Quality improvement strategies
- Risk mitigation strategies
- Data analysis
- Continuous improvement in operational efficiency
- Compliance and accreditation knowledge
- Physician peer review
- Team leadership and development
- Project and change leadership
- Cross-functional teamwork
- Strong interpersonal skills
- Clear and concise communication
- Strategic decision-making
Accomplishments
Collaborated with team in creating a robust peer review process utilizing Just Culture methodology. Achieved turn around times of less than 30 days on peer review cases with accuracy and efficiency. Used microsoft excel to develop tracking spreadsheets for peer review cases. Have led through several team restructuring efforts.
Certification
- Certified Professional in Healthcare Quality (CPHQ) – National Association of Healthcare Quality, 2020
- Active Member – National Association for Healthcare Quality (NAHQ)
Timeline
Director of Clinical Excellence
Novant Health New Hanover Regional Medical Center
02.2022 - Current
Director of Clinical Outcomes
New Hanover Regional Medical Center
10.2020 - 02.2022
Manager, Clinical Outcomes
New Hanover Regional Medical Center
09.2016 - 10.2020
Clinical Outcomes Manager II
New Hanover Regional Medical Center
02.2013 - 09.2016
Manager, Medical ICU & Progressive Care Unit
New Hanover Regional Medical Center
09.2007 - 02.2013
Coordinator, Medical ICU
New Hanover Regional Medical Center
01.2007 - 08.2007
Clinical Instructor – Nursing
Cape Fear Community College
01.2004 - 12.2006
Staff RN, MICU/PCU & Pulmonary Care
New Hanover Regional Medical Center / Wilmington Health Associates
01.1997 - 01.2006
Bachelor of Science - Nursing
University of North Carolina
Master of Science - Nursing, Leadership in Health Care Systems
Grand Canyon University
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