Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Stephanie Cross

Stephanie Cross

Killeen,TX

Summary

Professional, empathetic, and detail-oriented individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing unparalleled support.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
5
5
Certificates

Work History

Telecommunications Officer - Full Time

Williamson County, Texas
Georgetown, TX
02.2021 - Current
  • Answered calls from automatic routing system and took caller information, read maps, pinpointed caller locations, and documented all pertinent information.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Assessed hundreds of emergency requests from citizens each shift and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Hemodialysis Technician - Per Diem

Fresenius Medical Care
Killeen, TX
10.2018 - Current
  • Provided in-patient care for 12+ chronic dialysis patients while simultaneously focusing on providing clean, safe, and comfortable treatment environments.
  • Demonstrates positive rapport with healthcare team, patient and their families
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Performed routine quality control and safety checks on all equipment.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.

Hemodialysis Technician - Per Diem

DaVita
Racine, WI
08.2011 - Current
  • Selected as Expert Cannulator to care for new patients who needed highly experienced care due to maturity of their dialysis access
  • Served as Safety Officer to ensure clinic followed OSHA standards and patients understood emergency procedures, with no reported incidents
  • Chosen to train new clinical employees to company policy and procedures who then became certified hemodialysis technicians after training completion
  • Introduced new digital based scheduling system and took responsibility of scheduling 25+ Registered Nurses and Technicians to ensure daily clinic operations for over 2 years.

Dispatch Technician - Full Time

Racine County, WI
Racine, WI
05.2016 - 07.2018
  • Maintained quality assurance and customer satisfaction objectives.
  • Answered emergency 911 and non-emergency calls in joint dispatch center that serviced nearly 200,000 residents
  • Calmed angry, distressed, and scared callers during what may have been their worst day
  • Applied previous medical knowledge and training received through Emergency
  • Medical Dispatch to give emergency callers appropriate pre-arrival and possibly life- saving instructions
  • Rapidly dispatched via radio and computer dispatch software proper Fire/EMS apparatus to scene of all calls and mutual aid incidents
  • Accessed National Crime Information Center (NCIC) and Criminal Investigation
  • Bureau (CIB) to process numerous warrants that needed entry, updates, or cancellation to work in conjunction with local authorities and courts.

Health Care Specialist/Combat Medic

United States Army Reserves
Madison, WI
03.2009 - Current
  • Successfully managed 5 soldiers assigned to clinical night shift rotation and oversaw treatment in deployed environment for American soldiers and displaced Afghan citizens.
  • Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
  • Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
  • Selected to serve as instructor to teach Combat Lifesaver Course to non-medical soldiers
  • Conducted research on health threats specific to unit's location to brief personnel and administer preventive care.
  • During inventory assignments, has accurate accountability upwards of $1 million+ worth of equipment
  • Chosen to drive and become licensed to operate large military vehicles amongst my peers to include: M997 Ambulance, M1097 HMMWV, and M1078 LMTV

Education

Associate of Applied Science - General Studies/Paramedic

Central Texas College
Killeen, TX
06.2020 - Current

EMT-B, Firefighter 1, HAZMAT OPS -

Gateway Technical College
Racine, WI
05.2001 -

High School Diploma -

J.I. Case High School
Racine, WI
08.2006 - 2009.05

Skills

High level of autonomy

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Certification

NREMT-Paramedic #E1971634, BLS, ACLS, PALS, PEARS

Timeline

NREMT-Paramedic #E1971634, BLS, ACLS, PALS, PEARS

01-2022

Telecommunications Officer - Full Time

Williamson County, Texas
02.2021 - Current

Associate of Applied Science - General Studies/Paramedic

Central Texas College
06.2020 - Current

Hemodialysis Technician - Per Diem

Fresenius Medical Care
10.2018 - Current

NASM CPT - Certified Personal Trainer #1190271698, Weight Loss Specialist, ACE - Fitness Nutrition Specialist

11-2016

Dispatch Technician - Full Time

Racine County, WI
05.2016 - 07.2018

CCHT - Certified Clinical Hemodialysis Technician

02-2013

Hemodialysis Technician - Per Diem

DaVita
08.2011 - Current

Firefighter I/HAZMAT OPS IFSAC #1449952

09-2010

Health Care Specialist/Combat Medic

United States Army Reserves
03.2009 - Current

Secret Clearance

03-2009

High School Diploma -

J.I. Case High School
08.2006 - 2009.05

EMT-B, Firefighter 1, HAZMAT OPS -

Gateway Technical College
05.2001 -

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