Stephanie Cruz
Yonkers,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistent
Certified Financial Services
2024.08 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Boosted team productivity, organized weekly meetings to align on priorities and share updates.
- Input data into spreadsheets and databases.
Sales Representative
Hielly Martinez - State Farm Insurance
2021.05 - 2024.08
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Expanded customer base through cold calling, networking, and relationship building.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant Hostess
Mercado Little Spain
2019.05 - 2020.08
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Education
Bachelor of Science - Sociology
Suny Binghamton
Binghamton05.2025
Associate of Science - Biology
Suny Delhi
Delhi, NY05.2019
Skills
- Data Entry
- Scheduling and calendar management
- Office Administration
- Computer Proficiency
- Clerical Support
- Scheduling
Timeline
Administrative Assistent
Certified Financial Services
2024.08 - Current
Sales Representative
Hielly Martinez - State Farm Insurance
2021.05 - 2024.08
Restaurant Hostess
Mercado Little Spain
2019.05 - 2020.08
Bachelor of Science - Sociology
Suny Binghamton
Associate of Science - Biology
Suny Delhi
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