Stephanie Cruz
Round Rock,TX
Summary
Highly motivated professional with strong communication skills and a solid track record in providing exceptional customer service. Known for tackling diverse challenges with a proactive and innovative mindset. Thrives in team environments, consistently contributing to shared objectives and enhancing customer experiences. Dedicated to using problem-solving abilities and adaptability to drive success and foster a positive workplace atmosphere.
Overview
27
27
years of professional experience
Work History
HVAC Office Manager
Airco Mechanical
Round Rock, TX
11.2019 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Prepared payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Service Dispatcher
Airco Mechanical
Round Rock , TX
09.2015 - 11.2019
- Dispatched HVAC and Plumbing technicians.
- Received or prepared work orders.
- Arranged for repairs to restore service and schedules.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Created schedules for technicians to ensure efficient use of time.
- Organized and maintained records of customer requests, work orders and related documents.
- Generated reports on completed jobs, pending jobs and customer feedback data.
- Assisted in training new Service Dispatchers on operational procedures.
- Prepared invoices for completed jobs and verified accuracy of billing information.
- Managed scheduling conflicts between multiple technicians working different locations.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
HVAC Dispatcher
M-Tech
Pflugerville, TX
03.2014 - 09.2015
- Dispatched technicians for Applied equipment. Backup dispatcher for DX equipment.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Created schedules for technicians to ensure efficient use of time.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Service Dispatcher
Malek Inc
Corpus Christi, TX
02.2002 - 03.2014
- Dispatched technicians for HVAC, Refrigeration, and Plumbing services.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Created schedules for technicians to ensure efficient use of time.
- Organized and maintained records of customer requests, work orders and related documents.
- Resolved customer complaints regarding services rendered by technicians.
- Developed strategies to improve customer service processes.
- Collaborated with management team to develop policies that improved efficiency throughout the organization.
- Managed scheduling conflicts between multiple technicians working different locations.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
- Issued purchase orders authorization to perform services and
- maintained accurate records.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
Server
Joes Crab Shack
Corpus Christi, TX
06.1997 - 04.2002
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Richard King High School
Corpus Christi, TX05-2000
Some College (No Degree) - Early Childhood Education
Del Mar College
Corpus Christi, TXSkills
- Data Entry
- Team Supervision
- Policy Development
- Customer Service
- Staff hiring
- Staff Management
- Employee Supervision
- Payroll Processing
- Scheduling Coordination
- Organizational Skills
- Project Management
- Employee Training
- Strategic Planning
- Workflow Optimization
- Event Coordination
- Scheduling
Timeline
HVAC Office Manager
Airco Mechanical
11.2019 - Current
Service Dispatcher
Airco Mechanical
09.2015 - 11.2019
HVAC Dispatcher
M-Tech
03.2014 - 09.2015
Service Dispatcher
Malek Inc
02.2002 - 03.2014
Server
Joes Crab Shack
06.1997 - 04.2002
High School Diploma -
Richard King High School
Some College (No Degree) - Early Childhood Education
Del Mar College
Similar Profiles
Gralin PaulGralin Paul
Journeyman Electrician Foreman at AirCo MechanicalJourneyman Electrician Foreman at AirCo Mechanical
Thomas GranadoThomas Granado
Special Projects at Airco MechanicalSpecial Projects at Airco Mechanical
Devon CruzDevon Cruz
Pipe Helper at Airco Mechanical LLC Heating and RepairPipe Helper at Airco Mechanical LLC Heating and Repair
Romeo CortezRomeo Cortez
Buffer at Ultra Clean TechnologyBuffer at Ultra Clean Technology
Paula E. WrightPaula E. Wright
Assistant Director at Touchpoint Support ServicesAssistant Director at Touchpoint Support Services