Stephanie Cruz
Round Rock,TX
Summary
Highly motivated professional with strong communication skills and a solid track record in providing exceptional customer service. Known for tackling diverse challenges with a proactive and innovative mindset. Thrives in team environments, consistently contributing to shared objectives and enhancing customer experiences. Dedicated to using problem-solving abilities and adaptability to drive success and foster a positive workplace atmosphere.
Overview
27
27
years of professional experience
Work History
HVAC Office Manager
Airco Mechanical
Round Rock, TX
11.2019 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Prepared payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Service Dispatcher
Airco Mechanical
Round Rock , TX
09.2015 - 11.2019
- Dispatched HVAC and Plumbing technicians.
- Received or prepared work orders.
- Arranged for repairs to restore service and schedules.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Created schedules for technicians to ensure efficient use of time.
- Organized and maintained records of customer requests, work orders and related documents.
- Generated reports on completed jobs, pending jobs and customer feedback data.
- Assisted in training new Service Dispatchers on operational procedures.
- Prepared invoices for completed jobs and verified accuracy of billing information.
- Managed scheduling conflicts between multiple technicians working different locations.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
HVAC Dispatcher
M-Tech
Pflugerville, TX
03.2014 - 09.2015
- Dispatched technicians for Applied equipment. Backup dispatcher for DX equipment.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Created schedules for technicians to ensure efficient use of time.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Service Dispatcher
Malek Inc
Corpus Christi, TX
02.2002 - 03.2014
- Dispatched technicians for HVAC, Refrigeration, and Plumbing services.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Created schedules for technicians to ensure efficient use of time.
- Organized and maintained records of customer requests, work orders and related documents.
- Resolved customer complaints regarding services rendered by technicians.
- Developed strategies to improve customer service processes.
- Collaborated with management team to develop policies that improved efficiency throughout the organization.
- Managed scheduling conflicts between multiple technicians working different locations.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
- Issued purchase orders authorization to perform services and
- maintained accurate records.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
Server
Joes Crab Shack
Corpus Christi, TX
06.1997 - 04.2002
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Richard King High School
Corpus Christi, TX05-2000
Some College (No Degree) - Early Childhood Education
Del Mar College
Corpus Christi, TXSkills
- Data Entry
- Team Supervision
- Policy Development
- Customer Service
- Staff hiring
- Staff Management
- Employee Supervision
- Payroll Processing
- Scheduling Coordination
- Organizational Skills
- Project Management
- Employee Training
- Strategic Planning
- Workflow Optimization
- Event Coordination
- Scheduling
Timeline
HVAC Office Manager
Airco Mechanical
11.2019 - Current
Service Dispatcher
Airco Mechanical
09.2015 - 11.2019
HVAC Dispatcher
M-Tech
03.2014 - 09.2015
Service Dispatcher
Malek Inc
02.2002 - 03.2014
Server
Joes Crab Shack
06.1997 - 04.2002
High School Diploma -
Richard King High School
Some College (No Degree) - Early Childhood Education
Del Mar College