Stephanie Cruz
Ocala,FL
Overview
9
9
years of professional experience
Work History
Self Checkout Host
Sprouts Farmer Market
Ocala, FL
06.2025 - Current
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
Secretary
Acura of miami-Miami, FL
Miami, FL
08.2022 - 07.2024
- Managed and maintained executive calendars, scheduling appointments and coordinating meetings
- Screened and directed incoming calls, providing information and taking messages as necessary
- Maintained confidential files and records in accordance with company policies
- Managed email correspondence by responding to inquiries promptly and professionally
- Scheduled interviews with candidates for open positions within the organization
Parts Sales Manager
AutoZone-Cutler Bay, FL
Cutler Bay, FL
11.2020 - 01.2022
- Customer service
- Cashier
- Orders online
- Supervising
Fulfilment Lead
Macy's
08.2016 - 11.2020
- Processed and fulfilled customer orders with a high level of accuracy and efficiency
- Utilized warehouse management system to track inventory levels, locate products, and update order statuses
- Performed quality checks on incoming and outgoing shipments to ensure product integrity
- Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner
- Maintained a clean and organized work area, following safety protocols at all times
- Assisted in inventory counts and cycle counts to maintain accurate stock levels
- Trained new team members on warehouse procedures, safety guidelines, and equipment operation
- Collaborated with customer service department to address customer inquiries related to returns
Education
Associate of Arts - Culinary Arts
Miami Dade College
Miami, FL06.2018
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South Dade Senior High School
Skills
- Customer Service (6 Years)
- Flexibility
- Team Work
- Reliability
- Retail sales
- Merchandising
- Sales
- Cash handling
- Problem-solving
- Reliable and responsible
Languages
English - Expert
Spanish - Expert
Timeline
Self Checkout Host
Sprouts Farmer Market
06.2025 - Current
Secretary
Acura of miami-Miami, FL
08.2022 - 07.2024
Parts Sales Manager
AutoZone-Cutler Bay, FL
11.2020 - 01.2022
Fulfilment Lead
Macy's
08.2016 - 11.2020
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South Dade Senior High School
Associate of Arts - Culinary Arts
Miami Dade College