Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Cruz

Ocala,FL

Overview

9
9
years of professional experience

Work History

Self Checkout Host

Sprouts Farmer Market
Ocala, FL
06.2025 - Current
  • Engaged with customers and offered assistance upon entry into store.
  • Assisted customers with self-checkout machine operations.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.

Secretary

Acura of miami-Miami, FL
Miami, FL
08.2022 - 07.2024
  • Managed and maintained executive calendars, scheduling appointments and coordinating meetings
  • Screened and directed incoming calls, providing information and taking messages as necessary
  • Maintained confidential files and records in accordance with company policies
  • Managed email correspondence by responding to inquiries promptly and professionally
  • Scheduled interviews with candidates for open positions within the organization

Parts Sales Manager

AutoZone-Cutler Bay, FL
Cutler Bay, FL
11.2020 - 01.2022
  • Customer service
  • Cashier
  • Orders online
  • Supervising

Fulfilment Lead

Macy's
08.2016 - 11.2020
  • Processed and fulfilled customer orders with a high level of accuracy and efficiency
  • Utilized warehouse management system to track inventory levels, locate products, and update order statuses
  • Performed quality checks on incoming and outgoing shipments to ensure product integrity
  • Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner
  • Maintained a clean and organized work area, following safety protocols at all times
  • Assisted in inventory counts and cycle counts to maintain accurate stock levels
  • Trained new team members on warehouse procedures, safety guidelines, and equipment operation
  • Collaborated with customer service department to address customer inquiries related to returns

Education

Associate of Arts - Culinary Arts

Miami Dade College
Miami, FL
06.2018

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South Dade Senior High School

Skills

  • Customer Service (6 Years)
  • Flexibility
  • Team Work
  • Reliability
  • Retail sales
  • Merchandising
  • Sales
  • Cash handling
  • Problem-solving
  • Reliable and responsible

Languages

English - Expert
Spanish - Expert

Timeline

Self Checkout Host

Sprouts Farmer Market
06.2025 - Current

Secretary

Acura of miami-Miami, FL
08.2022 - 07.2024

Parts Sales Manager

AutoZone-Cutler Bay, FL
11.2020 - 01.2022

Fulfilment Lead

Macy's
08.2016 - 11.2020

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South Dade Senior High School

Associate of Arts - Culinary Arts

Miami Dade College
Stephanie Cruz