Jeniffer Ortega Martinez
Miami,FL
Summary
Motivated and newly certified Registered Behavior Technician (RBT) with a passion for applying behavior reduction treatments to improve the lives of individuals with behavioral challenges. Eager to contribute my skills and knowledge to a dynamic team in a challenging and rewarding environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Self Checkout Host
Fresco Y Mas
Miami, FL
07.2023 - Current
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
Sales Associate
Marana Travel
Miami, Florida
07.2023 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Quality Control Engineer
Pharmaceutical Industry Julio Trigo
Boyeros, Havana
05.2022 - 02.2023
- Enhanced product quality by designing and implementing comprehensive quality control procedures.
- Optimized workflow by training personnel on best practices in quality control techniques and documentation procedures.
- Reduced product defect rates through meticulous analysis of production data, identifying trends, and implementing targeted improvements.
- Presented technical and diagnostic results, detailing problematic factors and possible remediation efforts.
Teacher's Assistant
Universidad Tecnologica De La Habana
Marianao, Havana
09.2019 - 07.2020
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Reviewed lesson material with students individually or in small groups.
- Supported classroom activities, tutoring, and reviewing work.
Education
Bachelor of Science - Chemical Engineering
Universidad Tecnologica La Habana
Marianao, La Habana 01.2022
Skills
- Professionalism
- Conflict Resolution
- Effective Communication
- Higher education teaching (1 year)
- Positive Attitude
- Quality Control (1 year)
- Microsoft Office (3 years)
Certification
RBT Certification
January 2024 - January 2025
Timeline
Self Checkout Host
Fresco Y Mas
07.2023 - Current
Sales Associate
Marana Travel
07.2023 - 01.2024
Quality Control Engineer
Pharmaceutical Industry Julio Trigo
05.2022 - 02.2023
Teacher's Assistant
Universidad Tecnologica De La Habana
09.2019 - 07.2020
Bachelor of Science - Chemical Engineering
Universidad Tecnologica La Habana