Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Cruz Nieves

Riverview,FL

Summary

Bilingual aviation professional with 7+ years of expertise in ramp operations, passenger service, and team leadership. Skilled in optimizing airport logistics, ensuring safety compliance, and delivering exceptional customer experiences.

Overview

4
4
years of professional experience
2016
2016
years of post-secondary education

Work History

Ramp Agent

Unifi aviation
Tampa, Florida
07.2025 - Current
  • Loaded and unloaded baggage from aircraft safely and efficiently.
  • Operated ground support equipment to transport cargo and luggage.
  • Communicated with team members to ensure smooth ramp operations.

Airport Customer Service Agent

Unifi Aviation
Charlotte, North Carolina
04.2024 - 07.2025
  • Assisted passengers with check-in and boarding processes efficiently.
  • Provided information on flight schedules and airport services to travelers.
  • Resolved passenger inquiries and complaints with professionalism and care.
  • Conducted safety checks on boarding areas to ensure compliance with regulations.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.

Ramp Supervisor

Unifi Aviation
Charlotte, North Carolina
03.2023 - 04.2024
  • Supervised ramp operations to ensure efficient aircraft turnaround.
  • Coordinated loading and unloading of baggage and cargo.
  • Managed team schedules to maintain consistent workflow and coverage.
  • Trained staff on safety protocols and operational procedures.
  • Conducted inspections of equipment for compliance and safety standards.

Ramp Agent

Unifi Aviation
Charlotte, North Carolina
01.2022 - 03.2023
  • Loaded and unloaded baggage from aircraft safely and efficiently.
  • Operated ground support equipment to transport cargo and luggage.
  • Communicated with team members to ensure smooth ramp operations.
  • Followed protocols for handling hazardous materials on the ramp.

Education

Riverview HS
Riverview, FL

Skills

  • Loading procedures
  • Cargo handling
  • Ground support operation
  • Safety protocol adherence
  • Customer service management
  • Problem solving
  • Effective communication
  • Team building
  • Time management
  • Ground support services
  • Passenger assistance
  • Loading and unloading
  • Flexible schedule

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Ramp Agent

Unifi aviation
07.2025 - Current

Airport Customer Service Agent

Unifi Aviation
04.2024 - 07.2025

Ramp Supervisor

Unifi Aviation
03.2023 - 04.2024

Ramp Agent

Unifi Aviation
01.2022 - 03.2023

Riverview HS
Stephanie Cruz Nieves