Bilingual aviation professional with 7+ years of expertise in ramp operations, passenger service, and team leadership. Skilled in optimizing airport logistics, ensuring safety compliance, and delivering exceptional customer experiences.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
Work History
Ramp Agent
Unifi aviation
Tampa, Florida
07.2025 - Current
Loaded and unloaded baggage from aircraft safely and efficiently.
Operated ground support equipment to transport cargo and luggage.
Communicated with team members to ensure smooth ramp operations.
Airport Customer Service Agent
Unifi Aviation
Charlotte, North Carolina
04.2024 - 07.2025
Assisted passengers with check-in and boarding processes efficiently.
Provided information on flight schedules and airport services to travelers.
Resolved passenger inquiries and complaints with professionalism and care.
Conducted safety checks on boarding areas to ensure compliance with regulations.
Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Ramp Supervisor
Unifi Aviation
Charlotte, North Carolina
03.2023 - 04.2024
Supervised ramp operations to ensure efficient aircraft turnaround.
Coordinated loading and unloading of baggage and cargo.
Managed team schedules to maintain consistent workflow and coverage.
Trained staff on safety protocols and operational procedures.
Conducted inspections of equipment for compliance and safety standards.
Ramp Agent
Unifi Aviation
Charlotte, North Carolina
01.2022 - 03.2023
Loaded and unloaded baggage from aircraft safely and efficiently.
Operated ground support equipment to transport cargo and luggage.
Communicated with team members to ensure smooth ramp operations.
Followed protocols for handling hazardous materials on the ramp.