Frank Barna
Longs,SC
Summary
Dedicated Ramp Agent with strong skills in time management and conflict resolution. Proven experience in managing ramp operations, ensuring safety compliance, and enhancing customer relationships to drive successful outcomes.
Overview
19
19
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Myrtle Beach, South Carolina
09.2021 - Current
- Loaded and unloaded baggage from aircraft efficiently and safely.
- Operated ground support equipment for safe aircraft handling.
- Maintained cleanliness and organization of ramp area consistently.
Ramp Supervisor
Southwest Airlines
Baltimore, Maryland
12.2015 - 08.2021
- Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
- Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
- Improved customer satisfaction by finding creative solutions to problems.
Ramp Agent
Southwest Airlines
Baltimore, Maryland
11.2010 - 12.2015
- Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
- Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
- Improved customer satisfaction by finding creative solutions to problems.
Operation Specialist
Iron Mountain
Baltimore, Maryland
02.2007 - 11.2010
- Managed inventory control processes for secure document storage solutions.
- Implemented operational procedures to enhance workflow efficiency and safety.
- Log customer data into database.
Canvasser
American Dream
Baltimore, Maryland
02.2007 - 09.2009
- Interacted with customers in person to improve satisfaction levels.
- Gathered feedback and concerns from residents to guide program enhancements.
- Promoted company by scheduling appointments for free home improvement estimates.
Education
High School Diploma -
Glen Burnie High
Glen Burnie, MD06-2007
Skills
- Cargo handling
- Loading procedures
- Ground support equipment
- Forklift operation
- Safety compliance
- Aircraft servicing
- Problem solving
- Time management
- Effective communication
- Team leadership
- Conflict resolution
- Customer relationship management
Accomplishments
- EMPLOYEE OF THE QUARTER
- STATION TRAINER
Timeline
Ramp Agent
Southwest Airlines
09.2021 - Current
Ramp Supervisor
Southwest Airlines
12.2015 - 08.2021
Ramp Agent
Southwest Airlines
11.2010 - 12.2015
Operation Specialist
Iron Mountain
02.2007 - 11.2010
Canvasser
American Dream
02.2007 - 09.2009
High School Diploma -
Glen Burnie High