Stephanie Cubillas
Ventura,CA
Summary
Adept at driving operational excellence, I spearheaded team efforts at Starbucks, enhancing customer satisfaction through meticulous staff training and robust problem-solving skills. My leadership fostered a collaborative environment, significantly improving store efficiency and safety. Expert in customer relations and inventory management, my approach resulted in a harmonious, high-performing team.
Overview
24
24
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Camarillo
04.2005 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Tilly’s
Oxnard, CA
09.2000 - 04.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
Education
Organizational Leadership
ASU
Arizona City, AZSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Relationship building and management
Accomplishments
Training Store Manager
Manager of the Quarter
Organized and led community events in our communities
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
04.2005 - Current
Store Manager
Tilly’s
09.2000 - 04.2005
Organizational Leadership
ASU