Stephanie Cuellar Nauman
Hudsonville,MI
Summary
Experienced healthcare and administrative professional with a strong background in medical billing, insurance verification, patient services, and customer support. Skilled in Epic EMR, prior authorizations, payment processing, and HIPAA compliance. Proven ability to manage high-volume workflows, resolve issues efficiently, and provide exceptional patient and client service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Owner
Simply Renewed Cleaning Service LLC
01.2023 - Current
- Own and operate a commercial cleaning company providing professional cleaning services for commercial properties.
- Manage scheduling, client communication, invoicing, and daily business operations.
- Ensure high standards of cleanliness, quality control, and customer satisfaction.
- Maintain strong client relationships through reliable service and attention to detail.
Senior Delay Analyst / Senior Send Out Recording Analyst
Amrock Title Company (Rocket Mortgage)
12.2020 - 01.2023
- Audited and processed sensitive documentation with strong attention to compliance and accuracy.
- Communicated with clients to resolve workflow delays and documentation issues.
- Managed escalations and completed quality control reviews.
- Maintained detailed records and ensured timely processing of high-volume transactions.
Medical Office Receptionist
Advanced Physical Medicine
01.2019 - 01.2020
- Processed medical billing, payments, and insurance coordination.
- Completed prior authorizations and verified patient insurance coverage.
- Scheduled patient appointments and maintained HIPAA-compliant records.
Office Assistant
Sleep and Attention Disorders
01.2019 - 01.2019
- Verified insurance coverage and processed patient payments.
- Supported office workflow through administrative and scheduling assistance.
Resolution Specialist
Rock Connections (Rocket Mortgage)
01.2018 - 01.2019
- Resolved customer concerns and account issues through effective communication and problem-solving.
- Handled escalated calls while maintaining professionalism and accuracy.
Senior Patient Service Representative
Spectrum Health / Health Pointe / Corewell Health Center
01.2013 - 01.2018
- Managed insurance verification, referrals, claim corrections, and payment processing.
- Completed prior authorizations and referrals using Epic EMR.
- Balanced financial records and supported clinical staff with patient coordination.
Education
High School Diploma - undefined
Skills
Medical Billing & Coding
Prior Authorization Processing
Insurance Verification & Claims Resolution
Patient Scheduling & EMR (Epic)
Customer Service & De-escalation
HIPAA Compliance
Payment Posting & Financial Accuracy
Documentation & Record Management
Administrative Support
Workflow Coordination
Quality Assurance & Compliance
Epic EMR
Microsoft Office Suite
Medical Scheduling Systems
Insurance Verification Platforms
Data Entry & Documentation Systems
Timeline
Owner
Simply Renewed Cleaning Service LLC
01.2023 - Current
Senior Delay Analyst / Senior Send Out Recording Analyst
Amrock Title Company (Rocket Mortgage)
12.2020 - 01.2023
Medical Office Receptionist
Advanced Physical Medicine
01.2019 - 01.2020
Office Assistant
Sleep and Attention Disorders
01.2019 - 01.2019
Resolution Specialist
Rock Connections (Rocket Mortgage)
01.2018 - 01.2019
Senior Patient Service Representative
Spectrum Health / Health Pointe / Corewell Health Center
01.2013 - 01.2018