Stephanie Cusick
Lewes,DE
Summary
Accomplished Certified Nursing Assistant with proven expertise in patient-focused care and vital sign recording, honed at Stockley Center. Excelled in delivering compassionate support and enhancing patient comfort, achieving a significant improvement in patient satisfaction. Skilled in coordinating healthcare services, demonstrating exceptional organizational abilities and patient communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Stockley Center (Intern)
Georgetown, DE
12.2024 - 01.2025
- Assisted individuals with disabilities, including those with cerebral palsy, in daily care and hygiene needs
- Provided support with feeding, grooming, and diaper changes to ensure patient comfort
- Helped with mobility, including repositioning patients in wheelchairs and transporting them to activities
- Promoted a compassionate and supportive environment while assisting with essential care tasks
Scheduling Representative
Beebe Healthcare
Lewes, DE
12.2018 - 05.2024
- Managed appointment scheduling for patients, ensuring efficient and timely coordination of healthcare services.
- Assisted patients and caregivers with inquiries regarding scheduling, insurance verification, and clinic procedures.
- Maintained accurate records and updated patient information in the system to streamline office operations.
- Communicated with medical staff to coordinate availability and resolve scheduling conflicts
- Provided friendly and professional customer service to ensure a positive patient experience
Patient Services Representative
Beebe Physical Rehabilitation Services
Lewes, DE
05.2021 - 12.2022
- Greeted and assisted patients, ensuring a welcoming and professional environment
- Scheduled appointments, coordinated patient check-ins and check-outs
- Verified insurance information and processed necessary documentation for billing and claims
- Maintained accurate patient records and updated electronic health systems for efficient workflow.
- Communicated with healthcare providers to facilitate smooth patient care and resolve scheduling conflicts
- Provided excellent customer service by address patient inquires and concerns in a timely manner
Education
Certified Nursing Assistant Certification - Medicine
Delaware Technical Community College
DE10-2024
Medical Billing And Coding Certificate - Medicine
Sussex Technical Adult Education
Georgetown, DE11-2020
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06-2002
Associate of Science - Nursing
Delaware Technical Community College
DESkills
- Vital sign recording
- Patient-focused care
- Positioning patients
- Observing responses
- Transporting patients
- Direct patient care
Certification
- Certified Nursing Assistant Certification # : DE000019939E
Timeline
Certified Nursing Assistant
Stockley Center (Intern)
12.2024 - 01.2025
Patient Services Representative
Beebe Physical Rehabilitation Services
05.2021 - 12.2022
Scheduling Representative
Beebe Healthcare
12.2018 - 05.2024
Certified Nursing Assistant Certification - Medicine
Delaware Technical Community College
Medical Billing And Coding Certificate - Medicine
Sussex Technical Adult Education
High School Diploma -
Watkins Mill High School
Associate of Science - Nursing
Delaware Technical Community College
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