Stephanie Czarnecki
Owosso,MI
Summary
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
32
32
years of professional experience
Work History
Electronic Solutions Specialist
Team One Credit Union
07.2015 - Current
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.
- Implemented corrective actions to fix root causes of various issues.
- Researched and identified solutions to technical problems.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Senior Bank Teller
Citizens Bank
11.2014 - 07.2015
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
General Manager
McDonald's Restaurant
01.1992 - 11.2014
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Owosso High School
Owosso, MI05.1992
Skills
- Recommending products
- Product Knowledge
- Customer Service
- Effective Communication
- Microsoft Windows and Office
- Self Motivation
- Customer Communication and Empathy
- Problem-solving aptitude
- Decision-Making
- Task Prioritization
- Customer service expert
Timeline
Electronic Solutions Specialist
Team One Credit Union
07.2015 - Current
Senior Bank Teller
Citizens Bank
11.2014 - 07.2015
General Manager
McDonald's Restaurant
01.1992 - 11.2014
High School Diploma -
Owosso High School
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