Summary
Overview
Work History
Education
Skills
Timeline
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Beyanka Knox

Colorado Springs,CO

Summary

Professional solutions expert skilled in providing effective and innovative solutions to meet client needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to success and always striving to achieve positive results. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience

Work History

Solutions Specialist

Verizon Wireless
07.2018 - 10.2024
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.

Special Teams Coordinator

From You Flowers
08.2016 - 06.2018
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Enhanced customer satisfaction by addressing and resolving complex account issues effectively.
  • Conducted thorough research on special accounts, identifying potential risks and opportunities for growth.
  • Boosted customer retention with proactive account monitoring and timely resolution of discrepancies.
  • Developed rapport with clients through excellent communication skills, resulting in increased trust and loyalty.
  • Managed high-profile accounts, ensuring top-notch service and fostering long-term relationships.

Education

Hamden High School
Hamden, CT

Skills

  • Data Entry
  • Product Knowledge
  • Customer Relationship Management
  • Creative solutions
  • Quality Assurance
  • Recommending products
  • Cost-benefit analysis
  • Pricing quotes
  • Customer Service
  • Problem-Solving

Timeline

Solutions Specialist

Verizon Wireless
07.2018 - 10.2024

Special Teams Coordinator

From You Flowers
08.2016 - 06.2018

Hamden High School

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Beyanka Knox