Stephanie Darby
Queens Village
Summary
Accomplished professional with a strong history at New York Presbyterian Weill Cornell, driving project leadership and fostering effective patient communication. Adept at fostering team collaboration and resolving complex issues, I consistently enhance customer satisfaction through effective problem-solving and administrative support. Committed to delivering exceptional service and operational efficiency.
Overview
31
31
years of professional experience
Work History
Registrar
New York Presbyterian Weill Cornell
New York
02.1994 - Current
- Coordinated with various departments to ensure accurate patient information collection.
- Fostered effective communication between patients and medical staff to elevate service delivery.
- Resolved patient inquiries regarding registration and insurance information promptly.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Supported staff in executing daily operations associated with registrar functions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized customer needs swiftly and effectively.
Office Supervisor
New York Presbyterian Weill Cornell
New York
04.2010 - 06.2014
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Kept department efficient and compliant by proactively managing schedules and daily operations.
- Provided administrative support by managing schedules and completing paperwork related to business operations.
- Facilitated customer assistance on online platform for managing appointments and medication refills.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Tucson, AZ09-2024
Skills
- Project leadership
- Information assessment
- Patient communication
- Customer service
- Team collaboration
- Problem solving
- Administrative support
Timeline
Office Supervisor
New York Presbyterian Weill Cornell
04.2010 - 06.2014
Registrar
New York Presbyterian Weill Cornell
02.1994 - Current
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
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