STEPHANIE DAVIS
Johnson City,Tennessee
Summary
Experienced professional with a proven track record of excellence in diverse roles spanning customer service, technical support, travel consulting, and business management. Demonstrated ability to excel in remote work environments while independently managing schedules and tasks. Accomplished in delivering exceptional customer service and problem-solving, with a strong commitment to ensuring client satisfaction. Proficient in handling complex customer inquiries, conducting thorough research, and providing specialized assistance. Adept at leveraging strong communication skills to address customer needs effectively. Equipped with a history of overseeing operations and providing technical support within various industries.
Overview
23
23
years of professional experience
Work History
Quickbooks Online Expert
Working Solutions, Quickbooks
08.2023 - Current
- Demonstrated proficiency in diagnosing and resolving technical issues related to QuickBooks software through phone calls, chat, and email communication
- Successfully resolved a wide range of customer inquiries, including software glitches, installation problems, and troubleshooting complex accounting issues, ensuring customer satisfaction
- Proactively educated customers on how to maximize the use of QuickBooks features, providing guidance and best practices to enhance their accounting processes
- Maintained meticulous records of customer interactions, documenting issues reported, solutions provided, and follow-up actions required to ensure a comprehensive support history
- Stayed updated with the latest QuickBooks software updates, features, and improvements to provide accurate and up-to-date information to customers
Customer Service Resource Agent
Working Solutions, Apple Leisure Group
08.2022 - 08.2023
- Collaborated with Customer Service Phone Agents to address complex customer issues beyond their expertise
- Conducted thorough research to resolve customer concerns related to travel-related problems
- Provided support in handling customer inquiries during their travels, ensuring effective issue resolution
- Worked remotely, overseeing schedule and performing tasks independently without supervision.
Customer Service Agent
Working Solutions, Planet Art
10.2020 - 06.2023
- Served as main point of contact via incoming phone calls and chats for customers inquiring about personalized products, pricing details, order statuses, and shipping-related questions
- Communicated effectively with customers to provide comprehensive information and assistance regarding customized items
- Assisted customers in resolving shipping-related inquiries, including tracking information and delivery timeframes
- Maintained strong knowledge of product offerings, pricing structures, and shipping procedures to offer accurate and reliable information
- Worked remotely, overseeing schedule and performing tasks independently without supervision.
Owner / Manager
Rose Hill Weddings
08.2013 - 02.2023
- Acted as Wedding Planner and Coordinator for all Rose Hill Weddings events
- Managed and oversaw Bridal Boutique, handling merchandising and sales of wedding dresses and accessories, as well as tuxedo rentals
- Maintained accurate and organized bookkeeping records related to sales, tours, follow-ups, and planning meetings with brides
- Performed accounting tasks using QuickBooks Online, managing financial records, transactions, and budgeting for business
- Took charge of day-to-day operations of business, ensuring smooth and efficient functioning
Customer Service Agent
Working Solutions, Sabre
06.2020 - 11.2022
- Handled incoming phone calls from customers seeking reservations at designated hotel properties
- Provided assistance to callers by guiding them through reservation processes for their desired hotels
- Utilized effective communication skills to address customer inquiries, concerns, and special requests during their reservation process
- Worked remotely, overseeing schedule and performing tasks independently without supervision.
Tech Support Chat Agent
Working Solutions, Examity
04.2020 - 08.2020
- Assisted students with technical issues encountered while using Examity's testing system
- Offered guidance and clarification to students regarding testing rules and procedures as needed
- Responded promptly and effectively to students' questions and concerns during testing processes
- Worked remotely, overseeing schedule and performing tasks independently without supervision.
Travel Consultant
Working Solutions, Egencia
01.2018 - 04.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Planned and coordinated airline travel using SABRE GDS for corporate travelers
- Planned and coordinated hotel reservations and car rental for corporate travelers
- Communicated with travelers via phone and email to resolve travel issues in real time
- Worked remotely, overseeing schedule and performing tasks independently without supervision.
Process Compliance Manager
Carter’s Inc
06.2001 - 07.2013
- Coordinated and supervised daily activities of 35 clerical and auditing staff
- Reviewed test reports (physical properties and safety) from third party labs for garments produced
- Created and maintain multiple databases to track required testing of all styles produced
- Supervised auditing operations at United States based Distribution Centers
Education
Bachelor of Science - Textile Engineering
Auburn University
Auburn, AL1995
Skills
- Accurate Recordkeeping
- Online Systems
- Calm and Professional Under Pressure
- Operational Efficiency
- Effective Customer Communication
- Customer Service and Assistance
- Microsoft Office
- Solving Customer Concerns
- QuickBooks (Accounting Software)
Affiliations
How to Manage Yourself and Your Time
How to Communicate Effectively and Concisely
The Basic Principles for a Collaborative Workplace
How to Win Friends and Influence People
Timeline
Quickbooks Online Expert
Working Solutions, Quickbooks
08.2023 - Current
Customer Service Resource Agent
Working Solutions, Apple Leisure Group
08.2022 - 08.2023
Customer Service Agent
Working Solutions, Planet Art
10.2020 - 06.2023
Customer Service Agent
Working Solutions, Sabre
06.2020 - 11.2022
Tech Support Chat Agent
Working Solutions, Examity
04.2020 - 08.2020
Travel Consultant
Working Solutions, Egencia
01.2018 - 04.2020
Owner / Manager
Rose Hill Weddings
08.2013 - 02.2023
Process Compliance Manager
Carter’s Inc
06.2001 - 07.2013
Bachelor of Science - Textile Engineering
Auburn University
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