Summary
Overview
Work History
Education
Skills
Referrals
Languages
Timeline
Generic

Stephanie De la Cruz

Davenport,Florida

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

7
7
years of professional experience

Work History

Assistant

Hero Insulation
05.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated closely with sales team to manage leads and help with proposals.
  • Set appointments with salespeople and potential customers.

Seasonal Server

Red Rooster
12.2022 - 01.2023
  • Upsold high-profit items to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.

Stewarding Supervisor

The Groove
09.2017 - 08.2018
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Utilized POS systems to conduct transactions.
  • Served customers during the peak of business days to ensure customer satisfaction.
  • Supported needs of 4 person wait staff who attended to specific needs of countless customers daily Live music venue with social relevancy and intentionality.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Technical Career Institute
New York, NY
01.2012

Skills

  • Event Planning
  • Fast Learner
  • Team Collaboration
  • Relationship Building
  • Health and safety
  • Worker Training
  • Customer Service
  • Food Safety
  • Active Listening
  • Problem-solving abilities
  • Decision-Making
  • Professional Demeanor
  • Point of Sale POS Software

Referrals

Furnished upon request.

Languages

Spanish
Native or Bilingual
French
Elementary

Timeline

Assistant

Hero Insulation
05.2023 - Current

Seasonal Server

Red Rooster
12.2022 - 01.2023

Stewarding Supervisor

The Groove
09.2017 - 08.2018

Technical Career Institute

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Stephanie De la Cruz