Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Delvalle

Davenport,FL

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

3
3
years of professional experience

Work History

Preferred Front Desk

Marriott Vacation Club
02.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Server

Carrabba's Restaurant
02.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Recreation Attendant

Marriot International
02.2021 - 07.2022
  • Rented out, sold and issued sporting equipment and supplies such as golf balls, swimming suits and beach chairs.
  • Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating and deactivating working displays and turning off and on lights for security.
  • Provided information about facilities, entertainment options and rules and regulations to visitors.

Seasonal Retail Attendant

Gaylord Palms Convention & Resort
10.2021 - 01.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Associate of Arts - Sales And Marketing Education

Valencia College
Orlando, FL
10.2025

High School Diploma -

Osceola High School
Kissimmee, FL
05.2023

Skills

  • Effective Planning
  • Hospitality Services
  • POS System Operation
  • Problem-Solving Skills
  • Administrative Skills

Timeline

Preferred Front Desk

Marriott Vacation Club
02.2023 - Current

Seasonal Retail Attendant

Gaylord Palms Convention & Resort
10.2021 - 01.2022

Server

Carrabba's Restaurant
02.2021 - Current

Recreation Attendant

Marriot International
02.2021 - 07.2022

Associate of Arts - Sales And Marketing Education

Valencia College

High School Diploma -

Osceola High School

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Stephanie Delvalle