Stephanie Demoff
Merrillville,IN
Summary
To obtain employment in a field where I can maximize my problem-solving skills, customer service, management, and organizational skills. Someone who is highly skilled at multitasking and prioritizing tasks to complete projects on time. Dependable and hardworking.
Overview
21
21
years of professional experience
Work History
Inbound Outbound Clerk/Crew Dispatcher
Indiana Harbor Belt Railroad Company
Hammond, Indiana
07.2023 - 07.2026
- Flat switch cars and check cuts
- Ensured accuracy of deliveries and safeguarded movement of hazardous materials
- Classified inbound trains by cargo type and destination to facilitate efficient processing
- Inbounding and outbounding all industries, yards and foreign line deliveries or arrivals
- Prepare work orders, 1580s, and notify industries
- Handle filling any vacancies or call offs
- Coordinated with transportation crews and yard masters for work assignments per collective bargaining agreements
- Update reports on Excel spreadsheets and word documents
RELATIONSHIP BANKER
Old National Bank
07.2022 - 07.2023
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Coordinated with other departments through email and phone to streamline communication and resolve issues.
- Educated clients on digital banking tools to enhance their banking experience
- Assisted manager with daily operational tasks
- Building rapport with clients
- Emailing and contacting other departments
- Handling documentation and files
- Coordinated supply orders and shipments for the branch
- Assistant manager duties
- Second contact when manager is out of office
- Identified customer needs through conversations, recommending suitable banking products to address their requirements.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
OLD NATIONAL BANK
01.2017 - 07.2022
- Assisted tellers in resolving balancing problems, machine issues, and common errors to enhance operational efficiency
- Process standard teller transactions, deposits, and withdrawals . Accepting loan payments, credit card payments, and property taxes
- Resolved customer inquiries and suggestions with professionalism to ensure positive experiences
- Updated account records to ensure accuracy and compliance with banking regulations. to maintain customer records
- Assist tellers when balancing problems occurred, machine issues, and common errors
Manager
Dairy Queen
05.2009 - 01.2017
- Delivered exceptional customer service to enhance customer satisfaction
- Oversaw shift employees to ensure efficient operations
- Coordinate scheduling for all employees
- Cross-trained existing employees to maximize team agility and performance
- Motivated employees to enhance productivity and engagement
- Ensured professional, organized, and safe environment for employees and patrons
- Stock supplies and maintain clean working environment
- Cross-trained employees to improve team agility and collaboration
Customer Service Associate
Dairy Queen
01.2006 - 01.2009
- Ensured customer satisfaction by addressing issues and providing solutions.
- Processed transactions at register, accurately counting and returning change. Designed and decorated cakes while preparing food items to meet customer orders.
- Delivered exceptional customer service in fast-paced environment.
- Handled cash transactions accurately and efficiently.
- Prepared food items following safety and quality standards.
Education
High School Diploma -
Morton High School
Hammond, INSkills
- Confidentiality compliance
- Document compliance
- Cash management
- Team coordination
- Problem solving
- Microsoft Office
- Excel
- Word
- Outlook
- Telephone etiquette
- Relationship building
Timeline
Inbound Outbound Clerk/Crew Dispatcher
Indiana Harbor Belt Railroad Company
07.2023 - 07.2026
RELATIONSHIP BANKER
Old National Bank
07.2022 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
OLD NATIONAL BANK
01.2017 - 07.2022
Manager
Dairy Queen
05.2009 - 01.2017
Customer Service Associate
Dairy Queen
01.2006 - 01.2009
High School Diploma -
Morton High School