Stephanie Der
Richland,GA
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Brodwyn and Associates Chiropractic
Columbus, GA
06.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate records of patient information and billing details consistently.
- Implemented office procedures that streamlined administrative workflows and reduced wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Veteran Outreach Coordinator
ChiMedical Management Group
Phenix City, AL
02.2025 - 06.2025
- Organizes participation with local and state events to maximize Veteran contact. Inform disabled Veterans about the ways our facility helps other Veterans with their service-connected disabilities. Provide information about the options for their pain relief and to improve their mobility and quality of life. Connect with organizations for Veterans for information from them about new policies and other issues our facility needs to consider when treating VA patients.
VA Coordinator
ChiMedical Management Group
Phenix City, AL
04.2021 - 02.2025
- Worked as the liaison between the VA in both Central AL and Atlanta GA for 5 different clinics under the company. Ensured patients were seen in a timely manner once VA Community Care approved their authorizations. Requested continuations of care for patients as well as MRIs, CTs, and DME as ordered by provider. Helped Veterans with letters and records to assist with their disability claims, both Social Security and VA. Organized forms and records for DBQ exams for Veterans. Assisted providers with DBQ exams and the requirements for exams. Worked with providers and coworkers to coordinate all aspects of care for patients. Helped with the process of patient care whenever needed. Worked at the front desk when help was needed. Attended health fairs and community events to help inform Veterans of options for pain management. Stayed informed with VA updates for care and options to help patients with their chronic pains and health care.
Receptionist
River Road Animal Clinic
Columbus, GA
10.2020 - 03.2021
- Used multi-line phone system to help clients through their process of checking in for their appointments and checking out. Scheduled appointments as needed. Ensured payments were received at the time of service. Created correct correspondence as the doctor deemed necessary. Faxed prescription request to the pharmacies as they were either approved or denied.
Education
High School Diploma - Primary Leadersis Development
US Army
01.1996
High School Diploma - Combat Medic Training
US Army
01.1989
Skills
- Strong Communication
- Knowledge of Veteran Benefits
- Problem Solving
- Empathy and Compassion
- Data Analysis and Reporting
- Conflict Resolution
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Scheduling
Timeline
Front Desk Receptionist
Brodwyn and Associates Chiropractic
06.2025 - Current
Veteran Outreach Coordinator
ChiMedical Management Group
02.2025 - 06.2025
VA Coordinator
ChiMedical Management Group
04.2021 - 02.2025
Receptionist
River Road Animal Clinic
10.2020 - 03.2021
High School Diploma - Combat Medic Training
US Army
High School Diploma - Primary Leadersis Development
US Army