Stephanie DeStefano
San Diego,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational attitude and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dexter's Deli
San Diego, CA
07.2020 - Current
- Led team in daily operations, ensuring efficient workflow and high-quality customer service.
- Trained staff on store procedures, enhancing team performance and product knowledge.
- Developed inventory management strategies, reducing waste and optimizing stock levels.
- Implemented promotional campaigns, increasing customer engagement and sales.
- Collaborated with suppliers to negotiate pricing and ensure product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Nordstrom
Escondido, CA
09.2019 - 03.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Met and exceeded sales and digital customer engagement goals.
Store Manager
Zumiez
Carlsbad
08.2015 - 08.2019
- Led daily operations, ensuring store efficiency and optimal customer service.
- Trained and mentored team members to enhance performance and product knowledge.
- Implemented visual merchandising strategies to maximize sales and improve brand presentation.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Developed staff schedules to align with peak business hours, enhancing productivity.
- Managed inventory control systems, reducing shrinkage through effective processes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Spearheaded promotional events, driving foot traffic and increasing brand awareness in the community.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted the hiring, training and mentoring process of new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Ramona High School
Ramona, CA01-2012
Skills
- Dynamic team leader
- Experienced retailer
- Adaptable and flexible
- Professional and courteous
- Money handling
- Decision-making and problem solving
- Customer service
- Operations management
- Time management
- Staff training and development
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Sales strategies, forecasting and growth
- Scheduling and planning
- Inventory management
- Rewards program oversight
LANGUAGES
English
(Basic) Conversational Spanish
Timeline
Assistant Manager
Dexter's Deli
07.2020 - Current
Sales Associate
Nordstrom
09.2019 - 03.2020
Store Manager
Zumiez
08.2015 - 08.2019
High School Diploma -
Ramona High School