Summary
Work History
Education
Skills
Timeline
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Stephanie Devillier

Stephanie Devillier

Data Analyst, Customer Service Representative
Lincoln,NE

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.

Work History

Data Analyst

NRPG- Data Analytics
Remote- Lincoln NE, United States
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Trained employees on software to improve data management, monitored use and suggested improvements.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Department Sales Manager

Nebraska Humane Society
Omaha, Nebraska
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Data Entry Lead

SIGNIA Marketing
Lincoln, NE
  • Compiled data and reviewed information for accuracy prior to input.
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Completed data entry tasks with accuracy and efficiency.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.


Education

High School Diploma -

UNO OPS Middle College
Omaha NE

Test of Chinese As A Foreign Language - Taiwanese Mandarin Chinese Studies

National Sun Yat-sen University
Kaohsiung Taiwan

Skills

Professional Telephone Demeanor

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Timeline

Data Analyst

NRPG- Data Analytics

Department Sales Manager

Nebraska Humane Society

Data Entry Lead

SIGNIA Marketing

High School Diploma -

UNO OPS Middle College

Test of Chinese As A Foreign Language - Taiwanese Mandarin Chinese Studies

National Sun Yat-sen University

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Stephanie DevillierData Analyst, Customer Service Representative