Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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STEPHANIE DIAZ PALOMINO

Lima,Peru

Summary

Bilingual professional (English-Spanish) with solid experience in customer service, medical interpreting, and overnight operations. Proven ability to work efficiently in fast-paced, high-demand environments, while delivering professional, empathetic, and accurate service.

Overview

4
4
years of professional experience

Work History

Medical Interpreter / Interpreter

Equitix
Lima, Peru
05.2025 - 10.2025
  • Provided accurate English-Spanish medical interpretation for healthcare providers and patients.
  • Ensured confidentiality, clarity, and proper use of medical terminology while managing high call volumes, in compliance with HIPAA regulations.
  • Adapted quickly to various medical settings and terminology during encounters.
  • Interpreted complex medical terminology accurately between languages.

Bilingual Customer Service Agent

Teleperformance Perú SAC
, Peru
03.2022 - 01.2025
  • Provided customer support to English and Spanish-speaking clients using Zendesk and other platforms.
  • Handled customer inquiries and support through phone calls, live chat, and email.
  • Resolved inquiries efficiently while meeting KPIs and quality standards.
  • Resolved customer complaints through effective communication and problem-solving techniques.

Education

University of Piura - Human Medicine

University of Piura
Peru

Skills

  • Bilingual Customer Service (English-Spanish)
  • Medical & General Interpretation
  • Overnight / Night Shift Experience
  • Cash Handling & POS Systems
  • Zendesk & Ticket Management
  • Problem Resolution & Multitasking
  • HIPAA compliance
  • Effective communication

Languages

  • Spanish, Native
  • English, Fluent
  • French, Basic (A2)

Timeline

Medical Interpreter / Interpreter

Equitix
05.2025 - 10.2025

Bilingual Customer Service Agent

Teleperformance Perú SAC
03.2022 - 01.2025

University of Piura - Human Medicine

University of Piura
STEPHANIE DIAZ PALOMINO