Stephanie Dolan
Las Cruces
Summary
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Empire Today
Chicago, IL
02.2021 - Current
- Manage end-to-end sales process, from customer onboarding to final installation.
- Support client retention and resolve service issues efficiently.
- Apply discounting strategies and maintain accurate sales records.
- Audits
- Streamlined communication protocols between sales and installation teams to enhance customer satisfaction.
Respite Care Provider
Inland Respite
Riverside, CA
03.2019 - 07.2020
- Provided compassionate in-home care to individuals with special needs.
- Assisted with daily living activities and ensured a safe, supportive environment.
Cashier & Food Service
Disneyland
Anaheim, CA
01.2016 - 06.2019
- Processed transactions and provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and product availability in the food service area.
Behavior Specialist
IBH
Riverside, CA
06.2016 - 06.2018
- Delivered one-on-one behavior therapy to children with developmental disorders.
- Developed and implemented behavior intervention plans in coordination with supervisors.
Education
Bachelor of Science - Health Science Administration & Management
California Baptist University
Riverside, CA08-2020
Skills
- Technical Skills: Microsoft Word, Excel, Google Docs, Scheduling Software, CRM Tools
- Administrative Skills: Project Management, Filing & Medical Charting, Appointment Scheduling, Typing 45 WPM, Telephone Techniques
- Medical Skills: Applied Behavior Analysis, Vital Signs Monitoring, Injection Administration, Medical Terminology
- Sales & Customer Service: Inside Sales Operations, Discounting Orders, Client Needs Assessment, Client Retention, Cash Handling
- Operational efficiency
- Planning and coordination
- Process documentation
- Attention to detail
- Problem-solving
- Excellent communication
- Conflict resolution
- Time management
Accomplishments
Empire's Best Award
Timeline
Operations Specialist
Empire Today
02.2021 - Current
Respite Care Provider
Inland Respite
03.2019 - 07.2020
Behavior Specialist
IBH
06.2016 - 06.2018
Cashier & Food Service
Disneyland
01.2016 - 06.2019
Bachelor of Science - Health Science Administration & Management
California Baptist University