Stephanie Dorsey
CUSTOMER SERVICE SUPERVISOR
Fort Worth,TX
Summary
Dynamic Supervisor at USPS with a proven track record in conflict resolution and employee training. Expert in scheduling management and budget oversight, driving improvements in customer satisfaction. Adept at fostering team collaboration and enhancing service standards, ensuring operational excellence while maintaining compliance with company policies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
USPS
Fort Worth, TX
02.2023 - Current
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintained positive working relationship with fellow staff and management.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
Control Room Operator
Vanderlander
Dfw Airport, texas
08.2014 - Current
- Oversee control desk with 6 HMI computer screens
- Submit internal Work Orders for equipment failures
- Handle equipment maintenance and tagout as per standard operating procedures
- Conduct Emergnecy operation for the Baggage Handling System and protecting company equipment
Fleet Service Clerk
American Airlines/Envoy
Dfw Airport, texas
12.2013 - Current
- Loading and Unloading cargo as well as transporting it to and from the aircraft
- Clean and service the cabin interior with equipment and supplies
- Operatoring company equipment such as hand truck, lavatory service cart and cargo and baggage cart
- De-icing aircrafts and pushing/towing aircraft and related guideman functions
City Carrier
USPS
Fort Worth, TX
03.2017 - 02.2023
- Safely operated mail delivery vehicle or walked on foot.
- Handled undeliverable mail in accordance with established procedures.
- Secured envelopes and parcels in mailboxes or on doorstep.
- Maintained records of all pickups and deliveries made throughout the day.
- Assisted with sorting mail at post office when needed.
- Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
- Obtained receipts for registered and certain insured mail.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Prepared mail in sequence of delivery for optimal productivity.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Greeted customers with pleasant attitude and offered assistance with mail-related issues.
City Letter Carrier
USPS
Fort Worth, TX
03.2015 - 01.2017
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Delivered mail to residents and business within assigned area.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Reported any suspicious activities to supervisors immediately.
- Loaded mail into delivery vehicle according to established procedures.
- Followed through on instructions given by post office management.
- Delivered mail and packages to residences and businesses on a daily basis.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Laundry Attendant
Admiral Hotel
Vicksburg, MS
12.2013 - 08.2014
- Collecting and washing the used and dirty linens from guest, rooms and other parts of the hotel
- Washing,drying ironing and folding the collected linen
- Maintaining a record of the inventory of cleaning products
- Responding to the request of guest, supervisor and mangement in a timely manner
Freight Acceptance/TSA Screener
Seaton/United Cargo
houston, tx
03.2012 - 07.2014
- Accepting Airway Bills-Typing are cutting AWB for customer so freight can be shipped
- Create Rates an Routing
- Freight Acceptance/United/TSA regulation certificate
- Operating a Smith Detection Dual Screen System-XRAY,EDT
- Forklift Operator
- Making sure all freight meets TSA requirement before been shipped
Customer Service/Installer
Gulf State Toyota
houston, tx
03.2011 - 11.2012
- Installing window tint on vehicle that require tint
- Making sure that all vehicle are process in a timely manner
- Signing the paperwork on the vehicle to assure that the vehicle will pass customer satifaction
- Doing a full vehicle inspection on the vehicle before processing the unit before been moved to another location
Cage Cashier/ Customer Service
Rio Hotel and Casino
Grand Prairie, texas
01.2009 - 11.2010
- Recieved sales slip,cash check, voucher and charge payments and issued receipts
- Monitored checkout stations,issued and removed cash as needed and assigned workers to reduce customer delay
- Answered question and provided information to customer
- Operated cash registered and electronic scanner
- Keep periodic balance sheet of amount and number of transaction
Customer Service/Cashier
Cannery Casino
Las Vegas, NV
05.2006 - 12.2009
- Calculated figures such as discounts, percentage allocations and credits
- Verified details of transactions, including funds received and total account balances
- Deposited third party checks, as well as monthly reserve transfers
- Opened and assigned new client accounts
Customer Service/Cashier
Flamingo Paradise Gaming
Las Vegas, NV
03.2008 - 05.2009
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Prepared correspondence, accounting and financial documents for analysis
- Monitored multiple databases to keep track of all company inventory
- Provided onsite training
Education
High School Diploma -
South Delta High School
Rolling Fork, MS01.1996
Skills
- Excel in [areas of expertise]
- Customer service
- Employee training
- Scheduling management
- Conflict resolution
- Team building
- Attendance monitoring
- Coaching and mentoring
- Quality control
- Inventory control
- Staff discipline
- Verbal and written communication
- Decision-making
- Quick learner
- Computer proficient
- Microsoft Office
- Financial records and processing
- File/records maintenance
- Client-focused
Affiliations
- Reading my bible daily
Certification
- X-RAY MACHINE CERTIFICATE-TSA SCEENER
Languages
English
Professional
References
References available upon request.
Timeline
Supervisor
USPS
02.2023 - Current
City Carrier
USPS
03.2017 - 02.2023
City Letter Carrier
USPS
03.2015 - 01.2017
Control Room Operator
Vanderlander
08.2014 - Current
Fleet Service Clerk
American Airlines/Envoy
12.2013 - Current
Laundry Attendant
Admiral Hotel
12.2013 - 08.2014
Freight Acceptance/TSA Screener
Seaton/United Cargo
03.2012 - 07.2014
Customer Service/Installer
Gulf State Toyota
03.2011 - 11.2012
Cage Cashier/ Customer Service
Rio Hotel and Casino
01.2009 - 11.2010
Customer Service/Cashier
Flamingo Paradise Gaming
03.2008 - 05.2009
Customer Service/Cashier
Cannery Casino
05.2006 - 12.2009
High School Diploma -
South Delta High School
Similar Profiles
Jocelyn ParksJocelyn Parks
Clerk at USPSClerk at USPS
Steve ClowerSteve Clower
City Letter Carrier at USPSCity Letter Carrier at USPS
Ryan Leigh-Ann WheelerRyan Leigh-Ann Wheeler
City Letter Carrier at USPSCity Letter Carrier at USPS
Sol M. EloseguiSol M. Elosegui
City Carrier, Shop Steward, and Trainer at USPSCity Carrier, Shop Steward, and Trainer at USPS
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks