Stephanie Drouet
Keansburg,NJ
Summary
Enthusiastic bilingual professional who is a team player, who abides by office policies and procedures all while offering a friendly work environment. Self-motivated professional, with strong communication and quick thinking skills who can work effectively with a team as well as independently. Eager to learn and grow within a company where I can utilize my skills and become an asset to the company.
Overview
18
18
years of professional experience
Work History
Billing Operations Manager
Cover Whale
09.2021 - Current
- Ownership and accountability for regions agencies and their balances
- Ensure Agency Statements are processed/sent to those that require them on a monthly basis (15 th of each month)
- Manage and oversee clean-up and collections for region’s accounts with aged accounts receivable balances greater than 90 days
- Ensure that all calls are returned/handled within 2 business days of received date.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accounting Clerk
CTC Transportation Insurance Services
12.2016 - 12.2019
- Processed cash disbursements and vouchers
- Applied payments to the corresponding insured invoice
- Entered company bills into quickbooks
- Verified, printed and sent out claim checks
- Completed end of month carrier payables and bank reconciliation report via Epic
Relationship Banker
Bank of America
01.2006 - 10.2009
- Established and maintained customer accounts including but not limited to loan closings
- Adhered to Bank of Americas security and audit procedures
- Maintained monetary dual control of the vault and atm
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Increased daily sales by [Number]% by upselling banking products and financial services to customers.
Education
Associates Degree -
Brookdale Community College
Lincroft, NJ2006
Skills
- Bilingual
- Excellent time management skill and organized
- Strong Work Ethic and detail oriented
- Quickbooks
- Excel
- Microsoft word
- Outlook
- Effective Project Completion
- Accounts Payable and Accounts Receivable
- Maintaining Strict Confidentiality
- Clerical Support
- Data Imports
Timeline
Billing Operations Manager
Cover Whale
09.2021 - Current
Accounting Clerk
CTC Transportation Insurance Services
12.2016 - 12.2019
Relationship Banker
Bank of America
01.2006 - 10.2009
Associates Degree -
Brookdale Community College
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