Stephanie Duffy
Roswell,GA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in exceptional customer service and cash handling. Proven ability to mentor teams and streamline operations, enhancing customer satisfaction. Recognized for attention to detail and effective decision-making, ensuring high-quality service during peak hours.
Overview
2026
2026
years of professional experience
Work History
Barista
Starbucks
- Crafted coffee beverages tailored to customer tastes.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted customers with menu selections and provided recommendations.
- Managed espresso machines and coffee-making equipment with precision.
- Ensured correctness in handling monetary transactions.
- Collaborated with team members to meet high service standards during peak hours.
- Learned about different coffee beans, brewing methods, and flavor profiles quickly.
Shift Supervisor
Starbucks
Roswell, GA
11.2016 - 04.2025
- Managed daily tasks to ensure compliance with operational procedures.
- Mentored staff to achieve customer service excellence.
- Placed orders to maintain optimal inventory during high-demand periods.
- Addressed customer issues swiftly to maintain satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Handled store opening and closing duties efficiently.
- Addressed customer concerns and provided effective solutions to enhance satisfaction.
- Supported store management to uphold service and quality benchmarks in everyday tasks.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Ensured cleanliness and organization of production areas to prevent violations and work delays.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
Bachelor of Science - Legal Studies
University of Central Florida
Orlando, FL05.1993
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Exceptional customer service
- Order taking
- Cash register operation
- Decision-making
Timeline
Shift Supervisor
Starbucks
11.2016 - 04.2025
Barista
Starbucks
Bachelor of Science - Legal Studies
University of Central Florida