Stephanie Dust
Gasport,NY
Summary
Results-driven professional with extensive experience in early intervention, preschool, and adult services. Proven expertise in conflict resolution and performance evaluation, enhancing team productivity and service efficiency through effective training and communication. Strong background in supervisory case management and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Supervisor/Early Intervention Manager
Niagara County Department of Health
Niagara Falls, New York
02.2023 - Current
- Directed a team of 25+ employees, ensuring optimal coverage for all services.
- Supervised daily operations of health programs, ensuring effective service delivery.
- Evaluated staff performance, providing regular feedback and coaching to enhance productivity.
- Conducted training sessions for new employees on essential protocols and company policies.
- Reviewed compliance with health regulations, including Medicaid, DOH, and NYSED standards.
- Facilitated interdepartmental communication, fostering collaboration and enhancing service delivery.
- Developed and implemented operational policies to streamline workflows and reduce errors.
- Resolved client and provider complaints promptly, achieving high satisfaction levels.
Early Intervention Service Coordinator
Niagara County Department of Health
Niagara Falls , NY
06.2011 - 02.2023
- Coordinated activities among parents, staff, and agencies to deliver unified services, enhancing family support.
- Educated parents on effective strategies, fostering positive behavior changes at home and improving child outcomes.
- Referred patients to community resources for mental health treatment and developmental support.
- Maintained accurate records of all interactions with children and families served by the program.
- Supported transition planning as children progressed from early intervention to school settings.
- Conducted outreach to increase awareness of early intervention services, connecting caregivers with vital resources.
- Participated in interdisciplinary team meetings to discuss assessment results and goals within IFSP plans.
- Established relationships to address community needs while preventing service duplication.
Quality Assurance Manager
Community Missions of Niagara Falls
Niagara Falls, NY
08.2009 - 06.2011
- Developed and implemented quality assurance policies and procedures.
- Developed and implemented quality control processes for client service programs.
- Conducted regular audits to ensure compliance with organizational standards and regulations (OMH, OCFS, Medicaid, OPWDD).
- Led quality assurance initiatives to enhance service delivery at community support organization servicing youth and adults with mental health disorders, developmental delays and homeless populations.
- Trained staff on quality assurance procedures and best practices in service delivery.
- Collaborated with program managers to pinpoint and address improvement areas in client services.
- Compiled quality assurance findings into reports that guided management's review and action planning.
- Created inspection and investigation reports that informed senior management's decision-making.
- Reviewed current standards and policies.
Education
Bachelor of Arts - Psychology
SUNY Buffalo State
Buffalo, NY06-2006
Skills
- Operational management
- Compliance review
- Quality assurance
- Policy development
- Performance evaluation
- Employee training and development
- Staff training and mentoring
- Team coordination
- Documentation management
- Analytical thinking
- Problem solving
- Effective communication
- Relationship building
- Attention to detail
Timeline
Supervisor/Early Intervention Manager
Niagara County Department of Health
02.2023 - Current
Early Intervention Service Coordinator
Niagara County Department of Health
06.2011 - 02.2023
Quality Assurance Manager
Community Missions of Niagara Falls
08.2009 - 06.2011
Bachelor of Arts - Psychology
SUNY Buffalo State