Carolyn Hillier
Greenville,SC
Summary
Dedicated Early Intervention Supervisor possessing skills in effective communication, team development, organization, interviewing, and monitoring. I am consumer-oriented, and experienced in addressing and resolving conflicts to maintain team harmony and performance. I offer many years of experience with case management, performing assessments, and conducting interviews. I have a passion for providing resources and connecting consumers to resources and supports available to meet their needs.
Overview
6
6
years of professional experience
Work History
Early Intervention Supervisor
Meeting Milestones
Greenville, SC
10.2020 - 01.2025
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained caseload, meeting all required deadlines
- Performed routine-based interviews (RBIs) and assessment trainings.
- Observed and ensured a safe working environment, adhering to all safety protocols and regulations.
- Conducted weekly meetings with team members to discuss upcoming tasks and deadlines.
- Audited company's legal documents to verify compliant policies and procedures.
- Identified the needs of families promptly and efficiently.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed strategies to improve team performance and productivity.
- Organized assessments and other meetings to provide consumer updates.
- Resolved client complaints and issues promptly, ensuring satisfaction and loyalty.
Internship Student
Nightlight Christian Adoptions
Greer, SC
08.2019 - 05.2020
- I observed and conducted family interviews.
- Observed and conducted meetings with families, as well as birth mothers.
- Created a resource list to provide to employees to assist with connecting clients to updated resources in the community.
- Met with the supervisor to discuss monthly progress, set goals, and discuss responsibilities.
- Provided resources to pregnancy centers, and other agencies.
- Developed relationships with families and birth mothers.
- Observed collaborations with medical and other professionals.
Internship Student
Cherokee Disabilities and Special Needs Board
Gaffney, SC
01.2019 - 05.2019
- I observed and conducted a meeting with families in Early Intervention.
- Observed and conducted meetings with consumers aged 18 and older.
- Updated and created a resource list to provide to employees.
- Provided resources to families.
- Assisted with phone calls to collaborate with other professionals.
Education
Master of Arts - Social Work
University of Southern California
Los Angeles, CA05-2020
Bachelor of Arts - Social Work
Limestone University
Gaffney, SC05-2019
Skills
- Care coordination
- Community outreach
- Client assessment
- Clear communication
- Schedule development
- Critical thinking
- Monitoring
- Decision-making
- Verbal and written communication
- Workflow management
- Team building
- Patient support
- Medical records management
- Problem-solving
Affiliations
- Active in my church at Spring Well Church
- Volunteered at Miracle Hill
- Volunteered for youth sports at church and at the local school
- Performed Music Group at Spring Well Church for kiddos with Meeting Milestones Early Intervention
Timeline
Early Intervention Supervisor
Meeting Milestones
10.2020 - 01.2025
Internship Student
Nightlight Christian Adoptions
08.2019 - 05.2020
Internship Student
Cherokee Disabilities and Special Needs Board
01.2019 - 05.2019
Master of Arts - Social Work
University of Southern California
Bachelor of Arts - Social Work
Limestone University
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