Stephanie East
Midwest City,OK
Summary
Dynamic Dining Service Director at Southridge Place/Morada with a proven track record in operations management and team leadership. Expert in strategic planning and fostering a culture of continuous improvement, enhancing customer satisfaction and loyalty. Skilled in training and mentoring staff, while effectively resolving client issues to drive service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dining Service Director
Southridge Place/Morada
11.2011 - 05.2025
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with community members to develop and implement service initiatives.
- Participated in community events to promote services and engage with public.
Education
High School Diploma -
Newton Senior High
Newton Kansas05.1981
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
Certification
Serve Safe Certified
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$17/hr - $1000/hrTimeline
Dining Service Director
Southridge Place/Morada
11.2011 - 05.2025
High School Diploma -
Newton Senior High
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