STEPHANIE ECKERT
Baytown,TX
Summary
Knowledgeable and intrinsically motivated customer service professional with extensive experience in the behavioral health industry. Convergent thinker with a proven track record in establishing solid, long lasting relationships with customers and clients alike. Dedicated to maintaining customer satisfaction and contributing to the success of the company. Articulate, energetic and results-oriented with a fervor for developing relationships, cultivating partnerships and personal growth opportunities.
Overview
10
10
years of professional experience
5
5
Certification
Work History
General Manager
Slick Willies Family Pool Hall
01.2023 - Current
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Served high customer volumes in during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Recovery Support Peer Specialist
Avenue 360 Health and Wellness
02.2022 - 12.2022
- Supported clients with compassionate, empathetic face-to-face and remote counseling.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Coordinated care with other professionals to provide clients with comprehensive support.
Recovery Support Peer Specialist
Santa Maria Hostel, Inc
11.2020 - 03.2022
- Coordinated referrals for services based on individual client needs and preferences.
- Facilitated group and individual therapy in outpatient setting.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Program Coordinator
Houston Recovery Center
04.2019 - 11.2020
- Organized and managed program development from conception through successful execution.
- Provided support to staff with necessary resources to carry out duties successfully.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and maintained relationships with external partners to facilitate program operations.
Manager
Frank’s Pizza
11.2017 - 04.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate Of Applied Science -
Lee College
Baytown, TX2023
Skills
- Compassionate Client Care
- Complex Problem-Solving
- Negotiation and Conflict Resolution
- Program Development and Management
- Database and Client Management Systems
- Behavioral Health Electronic Health Records
- Documentation Proficiency
- MS Office Applications
- Customer and Personnel Training
- Community Services Coordination
- Administrative and Office Support
- Crisis Call Reception
- High-Volume Call Environments
- Excellent Written and Oral Communication
- HIPAA
- Residential Treatment
Certification
- Internationally Certified Peer Specialist, TCBAP - 4 years - 50101-1022
- Food Service Manager Certification, HHD - 5 years - 231303
- First Aid, CPR and AED Certification, NSC - 2 years - 477858
- TWIC card Holder through 2027
- TABC Certified
Timeline
General Manager
Slick Willies Family Pool Hall
01.2023 - Current
Recovery Support Peer Specialist
Avenue 360 Health and Wellness
02.2022 - 12.2022
Recovery Support Peer Specialist
Santa Maria Hostel, Inc
11.2020 - 03.2022
Program Coordinator
Houston Recovery Center
04.2019 - 11.2020
Manager
Frank’s Pizza
11.2017 - 04.2019
Associate Of Applied Science -
Lee College
- Internationally Certified Peer Specialist, TCBAP - 4 years - 50101-1022
- Food Service Manager Certification, HHD - 5 years - 231303
- First Aid, CPR and AED Certification, NSC - 2 years - 477858
- TWIC card Holder through 2027
- TABC Certified
Similar Profiles
Alysia FloresAlysia Flores
Bartender at Slick Willies Family Pool HallBartender at Slick Willies Family Pool Hall
William EnnisWilliam Ennis
Pool Technician at Wet Willies Pool ServicePool Technician at Wet Willies Pool Service
Siarra HiguerosSiarra Higueros
Manager at Cambridge Hall Pool ClubManager at Cambridge Hall Pool Club