Payroll and Tax Professional
Stephanie Eckert
ADP TotalSource
Dawsonville,Georgia
Work Preference
Overview
Results-driven professional with expertise in time management and problem-solving. Committed to enhancing team performance and supporting organizational goals through effective communication and organizational skills. Manages multiple projects efficiently, prioritizes tasks effectively, and consistently meets deadlines.
01+
Certification
17+
years of professional experience
Work History
02.2019 - 07.20267 Years 5 Months
Centralized Services Tax
ADP TotalSource | Alpharetta, GA
- Acted as a payroll compliance subject matter expert for payroll amendments, tax corrections, regulatory compliance, and operational risk mitigation for complex client payroll environments.
- Documented significant achievements related to payroll compliance and process improvements.
- Managed and processed amendments for individual employee payroll records.
- Acted as a subject matter expert and mentor on payroll, tax implications, amendments, and compliance.
- Strengthen payroll controls by identifying compliance risks, improving SOPs, and supporting consistent execution of amendment and tax correction processes.
- Pilot enhancement projects for the employee-level amendment process.
- Strengthened payroll controls by identifying compliance risks and improving SOPs, ensuring consistent execution of amendment and tax correction processes.
- Supported configuration accuracy by researching setup discrepancies and documenting findings, recommending updates to processes or systems to minimize recurring errors.
- Act as an escalation resource for complex payroll and tax compliance-related matters.
- Trained new team members on payroll compliance processes and best practices.
- Trained service representatives on updated payroll processes and year-end compliance initiatives.
- Research and identify issues with state, local, and unemployment tax setups.
- Led initiatives to improve internal audit processes, resulting in enhanced accuracy and reduced error rates in filings.
- Developed comprehensive training materials for new hires, fostering a culture of continuous learning within the department.
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
- Developed strong working relationships with key stakeholders improving communication ensuring smooth resolution issues as they arose.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
10.2009 - 02.20199 Years 4 Months
Payroll Service Representative IV | Trainer
ADP Resource
- Served as temporary employee through Randstad for first seven months, gaining foundational experience in payroll operations.
- Managed payroll operations and compliance support for a portfolio of more than 165 clients. Trained and mentored staff while addressing complex payroll matters as an escalation specialist.
- Served as the primary escalation contact for complex payroll issues, tax discrepancies, compliance concerns, and account-specific risks.
- Collaborated with implementation, tax, risk, and operations teams to ensure accurate payroll system configuration and regulatory compliance.
- Acted as the primary escalation contact for complex payroll issues, tax discrepancies, compliance concerns, and account-specific risks.
- Led employee training programs focused on payroll compliance, system functionality, audit readiness, and operational excellence, including FPC and CPP classes for ADP employees pursuing these designations.
- Participated in continuous improvement and Kaizen initiatives that enhanced payroll accuracy and improved operational consistency.
- Led employee training programs on payroll compliance, system functionality, audit readiness, and operational excellence, including FPC and CPP classes for ADP employees pursuing certifications.
- Engaged in continuous improvement and Kaizen initiatives to enhance payroll accuracy and operational consistency.
Skills
Accomplishments
Piloted new procedures and subsequently developed and trained Implementation and Payroll Service Teams both stateside and abroad on the new processes. In addition, I created SOP's for our team and Macro templates for our Implementation and Service partners with required information needed for the requested adjustments to W2s.
With the newly developed process, it required hiring additional staff and I developed and trained the new hires on the process and served as a continuous mentor to the team.
Certification
Certified Payroll Professional (CPP) – April 2012
Education
Coursework toward bachelor’s degree
Kennesaw State University | Kennesaw, GA
Kennesaw State University - Kennesaw, GA
No Degree
North Georgia College And State University | Dahlonega, GA
North Georgia College And State University - Dahlonega, GA
Community Service
Girl Scouts of America - Leader of troop for 9 years
Duluth Youth Football Cheerleading Association - Coach for 5 years and VP of Cheerleading Board Member for 1 Year
Hillside Hospital - Volunteer for Christmas event and Summer Horse event
Camp Mikell Summer Camp Counselor
Habitat for Humanity
City of Refuge
City of Suwanee Concert Series
Recognition & Leadership
Gwinnett Convention & Visitors Bureau – Friend of Tourism Award
Commercial Real Estate Women (CREW) Leadership Class
Interests
Cooking * Music * Swimming * Kayaking * Mindfulness Practices * Road Trips