Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic
Stephanie Edwards

Stephanie Edwards

Redding,CT

Summary

Experienced Salesforce Administrator with background in user account management and data handling. Expert in collaborating with IT teams and providing technical support, ensuring seamless system integration and user satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Director & Salesforce Administrator

Commonfund
Wilton, CT
07.2024 - Current
  • Configure custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Manage user accounts, roles, and permissions within Salesforce system.
  • Train staff on Salesforce best practices and usage techniques.
  • Assist in data management including imports, exports, and cleansing tasks.
  • Collaborate with IT teams to integrate Salesforce with other applications.
  • Provide ongoing support for troubleshooting and resolving user issues.
  • Create reports and dashboards in Salesforce to meet business requirements.

Senior Business Analyst, Information Technology

Commonfund
Wilton, CT
03.2014 - Current
  • Manage MS Teams Kanban Board for Application Development change requests and projects.
  • Collaborate with cross-functional teams to gather insights and define project scopes.
  • Develop detailed documentation for business processes and system specifications.
  • Document support processes and create user guides for reference.
  • Execute SQL queries to extract relevant data from databases.
  • Provide technical support for AppDesk issues to end-users.

Education

Bachelor of Science - General Studies

Charter Oak State College
New Britain

Associate of Science - Business Administration

Norwalk Community College
Norwalk, CT

Skills

  • Salesforce configuration
  • User account management
  • Data management
  • SQL database querying
  • Report creation
  • Project scope definition

Certification

Certified Salesforce Administrator, Issued September 2023

Certification ID: 3679160

Affiliations

  • Committed Girl Scout Troop Co-Leader & Troop Treasurer

References

References available upon request.

Timeline

Associate Director & Salesforce Administrator

Commonfund
07.2024 - Current

Senior Business Analyst, Information Technology

Commonfund
03.2014 - Current

Bachelor of Science - General Studies

Charter Oak State College

Associate of Science - Business Administration

Norwalk Community College

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