Stephanie Elaine
Port Arthur,TX
Summary
Highly motivated Benefit Verification Specialist and Customer Service Representative with over 10 years of experience supporting diverse clients in high volume environments. Dedicated and detail oriented professional skilled in problem solving, multitasking, and delivering exceptional service. Adept at benefit verification, tax preparation, and team leadership.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Provider
Tiffany Thomas
Port Arthur, TX
01.2026 - 10.2026
- Delivered compassionate care aligned with client needs, preferences, and daily routines.
- Coordinated service plans with families and support teams to maintain consistent care.
- Monitored client condition changes and reported concerns promptly to appropriate contacts.
Cashier/Customer Service
Target
Port Arthur, TX
09.2025 - 01.2026
- Processed guest transactions accurately across checkout lanes, self-checkout, and payment types.
- Verified pricing, coupons, and promotions to maintain checkout accuracy.
- Resolved guest concerns with returns, exchanges, and register issues.
- Supported front-end flow by directing guests to appropriate checkout options.
Benefit Verification Specialist
TTEC
Texas
12.2022 - 05.2024
- Verified benefits eligibility, analyzed complex cases, and resolved discrepancies to ensure right coverage.
- Streamlined benefit verification processes to enhance efficiency and reduce processing time.
- Achieved performance targets while improving customer satisfaction through effective communication and support.
Tax Preparer / Team Lead
Safeguard Financial & Insurance Group
Port Arthur, TX
12.2014 - 05.2024
- Prepared diverse tax returns, including corporate, fiduciary, gift, and individual filings, ensuring accuracy and compliance.
- Advised clients on tax strategies, enhancing their financial positions and minimizing liabilities.
- Maintained compliance through thorough documentation and quality reviews.
- Ensured compliance through meticulous documentation and quality reviews, safeguarding client interests.
Customer Service Representative Agent
Willis Towers Watson
Houston, TX
08.2022 - 12.2022
- Responded to customer inquiries about products, services, and policies.
- Tracked customer interactions in company software to ensure accurate record-keeping and follow-up.
- Scheduled appointments, processed special orders, and coordinated merchandise pick-up to enhance customer satisfaction.
Customer Service Agent
Sitel
Port Arthur, TX
01.2018 - 03.2022
- Handled 50+ inbound calls daily, addressing customer inquiries and ensuring satisfaction.
- Resolved customer issues efficiently, enhancing overall customer experience.
- Documented customer interactions and transactions, supporting team knowledge and process improvement.
Office Assistant
Texas Department of Family and Protective Services
Lufkin, TX
06.2020 - 01.2021
- Organized and digitized records, improving access for authorized personnel.
- Provided clerical support, addressing routine and special requests efficiently.
- Assisted customers through phone, email, and in-person interactions to address inquiries.
Customer Service Representative Agent
Alorica
Beaumont, TX
02.2015 - 01.2018
- Resolved customer inquiries about products and services, enhancing customer satisfaction.
- Supported sales initiatives while efficiently resolving customer issues, contributing to overall sales success.
- Resolved complex customer inquiries with clear guidance on benefits, claims, and account status.
- Managed high-volume calls while maintaining accuracy, professionalism, and service standards.
- Documented interactions in CRM systems to support compliant case tracking and follow-up.
Certified Nurse Assistant
Magnolia Manor, Groves, TX & Cascades at Senior Rehab
Port Arthur, TX
01.2006 - 09.2015
- Monitored patient conditions, documented changes, and promptly reported critical findings to medical staff.
- Assisted residents with daily living activities while ensuring comfort and dignity during basic medical procedures.
- Maintained aseptic environments, significantly reducing risk of infection for residents.
Education
No Degree - Business Management
Texas Southern University
Houston, TX08-2007
High School Diploma -
Memorial High School
Port Arthur, TX05-2005
Skills
- Benefit verification
- Tax Preparation
- High-volume call handling
- Data entry
- Tax preparation
- Conflict resolution
- Team leadership
- Microsoft Office Suite
- POS Systems
- Multi-line Phone Systems
- Credit Card Processing
- Time Management
- Multitasking
- Scheduling
- Analytical skills
- Problem-solving abilities
- Collaboration
- Teamwork and collaboration
- Teamwork
- Task prioritization
- Critical thinking
- Communication skills
- Care Coordination
- Excellent communication
- Organizational skills
Certification
Tax Preparer Certification (Dec 2014 – Present)
Timeline
Provider
Tiffany Thomas
01.2026 - 10.2026
Cashier/Customer Service
Target
09.2025 - 01.2026
Benefit Verification Specialist
TTEC
12.2022 - 05.2024
Customer Service Representative Agent
Willis Towers Watson
08.2022 - 12.2022
Office Assistant
Texas Department of Family and Protective Services
06.2020 - 01.2021
Customer Service Agent
Sitel
01.2018 - 03.2022
Customer Service Representative Agent
Alorica
02.2015 - 01.2018
Tax Preparer / Team Lead
Safeguard Financial & Insurance Group
12.2014 - 05.2024
Certified Nurse Assistant
Magnolia Manor, Groves, TX & Cascades at Senior Rehab
01.2006 - 09.2015
No Degree - Business Management
Texas Southern University
High School Diploma -
Memorial High School