Stephanie Lawson
Tallahassee,FL
Summary
Customer service professional prepared to enhance client relations and optimize service delivery. Extensive background in resolving customer queries and ensuring satisfaction through effective communication and problem-solving. Known for efficient team collaboration and adaptability to changing needs. Proficient in conflict resolution and CRM software.
Overview
10
10
years of professional experience
Work History
Customer Care Executive
Metronet Internet Service
11.2022 - 08.2024
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Correctional Officer
Leon County Sheriff's Office
10.2019 - 01.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Correctional Officer
Wakulla Correctional Institution
02.2018 - 10.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
Correctional Technician II
Leon County Sheriff's Office
06.2014 - 02.2018
- Accurately entered arrestee data to maintain up-to-date records and support facility operations
- Evaluated the effectiveness of inmate rehabilitation programs through careful analysis of participant progress and post-release outcomes.
- Contributed to a positive work environment by fostering open communication channels between correctional staff members.
- Processed film, photographs, videos and other documentation from crime scenes to identify, evaluate and record evidence.
Education
No Degree - Criminal Justice
North Florida Community College
325 Turner Davis Dr, Madison, Fl 3234005-2022
GED - General Educational
Lively Tech Center
06.2005
Skills
- Customer service background
- Well-organized
- Persuasive attitude
- CRM software proficiency
- Exceptional organizational skills
- Negotiation
- Conflict Resolution
- Multitasking Abilities
- Employee Training
- Data Analysis
Timeline
Customer Care Executive
Metronet Internet Service
11.2022 - 08.2024
Correctional Officer
Leon County Sheriff's Office
10.2019 - 01.2022
Correctional Officer
Wakulla Correctional Institution
02.2018 - 10.2019
Correctional Technician II
Leon County Sheriff's Office
06.2014 - 02.2018
No Degree - Criminal Justice
North Florida Community College
GED - General Educational
Lively Tech Center