Stephanie Encinas
Los Angeles,CA
Summary
CDPH Certified Phlebotomy Technician. Knowledgeable in routine blood draw procedures using straight and butterfly needles. Detail oriented when collecting patient samples and specimens. Able to adapt in a fast-paced environment.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Fulfillment Associate
Macys Department Store
04.2025 - Current
- Picked online orders accurately using handheld scanners and fulfilled ship-from-store requests.
- Processed buy online pickup orders, verifying item accuracy and customer identification.
- Packed merchandise securely, applied shipping labels, and prepared cartons for carrier pickup.
- Restocked sales floor and backroom inventory to support fulfillment availability and order flow.
- Inspected merchandise for damage, notifying supervisors and removing unusable items from circulation.
- Assisted teammates during peak periods, balancing order processing with customer pickup demands.
- Maintained clean, safe work areas while following store procedures and fulfillment standards.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Sales Associate
Macys Departmental Store
06.2022 - Current
- Delivered personalized customer service to drive sales and support repeat business.
- Educated shoppers on merchandise features, promotions, and product availability.
- Processed transactions accurately using POS systems and handled cash-register duties.
- Maintained organized sales floor through stock replenishment and product presentation.
- Resolved customer concerns promptly to improve satisfaction and service flow.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Certified Phlebotomy Technician I - Phlebotomy
Phlebotomy Training Specialist
Culver City, CA05-2026
High School Diploma -
Hollywood Senior High
Hollywood, CA06-2021
Skills
- Venipuncture technique
- Blood collection
- Specimen labeling
- Order of draw
- Capillary puncture
- Blood smear preparation
- Attention to detail
- Customer service
- Teamwork and collaboration
- Team leadership
- Quality control
- Shipment preparation
Certification
- PT - Phlebotomy Technician I
Languages
Spanish
English
Timeline
Fulfillment Associate
Macys Department Store
04.2025 - Current
Sales Associate
Macys Departmental Store
06.2022 - Current
Certified Phlebotomy Technician I - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Hollywood Senior High