Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Stephanie Epple

10937 Sassafras Road, Tell City,IN

Summary

Dynamic and results-driven Staff Pharmacist with extensive experience at CVS Health and Walmart. Proven track record in enhancing customer care and operational efficiency, leading teams to achieve high satisfaction rates while implementing wellness services. Committed to improving patient outcomes through effective communication and relationship building.

Overview

25
25
years of professional experience

Work History

Acting Pharmacy Manager

Walmart
06.2024 - Current
  • Oversee daily pharmacy operations, ensuring compliance with regulations and company policies.
  • Cultivating a patient first environment for exceptional customer service, enhancing patient satisfaction and loyalty.
  • Implementing cross training for technicians, fostering professional development and ensuring tasks can be completed by all staff.
  • Predicting future needs of team and growth through hiring talented individuals with previous experience, customer service skills and certifications.
  • Recognizing weaknesses within the pharmacy and brainstorming solutions with team to develop ownership, accountability and engagement.

Staff Pharmacist

Walmart
01.2021 - 05.2024
  • Check prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications, improving patient outcomes.
  • Effectively resolve insurance rejections and other billing issues.
  • Maintain state and federal records of legendary drugs and controlled substances.
  • Communicate regularly with physicians, nurses, insurance companies and managed care organizations to resolve drug interactions, dosing and cost issues.
  • Use drug references to evaluate medication appropriateness, make therapeutic medication change suggestions and answer patient medication questions.
  • Administer vaccinations, health screenings, and patient consultations.


Retail Pharmacy Manager

CVS Health
07.2014 - 01.2021
  • Processed over 700-1200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Led team of 4 pharmacists in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, drug interactions, therapeutic alternatives and specified use.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling in compliance with regulatory mandates.
  • Discussed medical histories with patients and recommended OTC therapies when appropriate in effort to provide most effective and affordable medical advice.
  • Evaluated patient histories to assess medication compliance and spot issues such as control substance red flags, excessive usage, duplicate therapy, high risk medication cocktails.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Trained pharmacists, pharmacy technicians, pharmacy interns and new pharmacy managers for my district and region as an Emerging Leader Coach.
  • Verified patient data and billing information to discover and resolve erroneous billing due to system errors.
  • APhA immunization and CPR certified to vaccinate patients providing immunity against influenza, pneumonia and several other infectious diseases.
  • Met with patients for medication consultations and immunization recommendations, effectively improving awareness of pharmacy's health services.
  • Initiated, organized and administered flu and several other on-site immunization clinics in Southern Indiana to promote vaccination initiatives for wellness.
  • Aligned approximately 20 technicians and interns on current priorities, training, goals and targets to ensure that pharmacy meets or exceeds expectations regarding business metrics and customer service.
  • Oversaw ordering of all pharmacy supplies, inventory and retail shrink.
  • Worked closely with district scheduler and other district pharmacy managers to provide pharmacist and technician staffing to stores in need.
  • Collaborated with store manager to maintain daily operations and staff cross-training.

Staff Pharmacist

CVS Health
05.2006 - 07.2014

Licensed Pharmacy Intern

CVS Health
05.2001 - 05.2006

Education

Doctorate of Pharmacy -

Purdue University
West Lafayette, IN
05.2006

Skills

  • Relationship building and retention
  • Training and mentoring
  • Wellness services
  • Customer care
  • Pharmacy operations management
  • Drug utilization reviews
  • Insurance issue resolution
  • Patient education and counseling

Accomplishments

    -2025 Walmart Engagement AES score of 95%

    -2022 Selected as Walmart Market 580 Controlled Substance Champion (responsible for educating market pharmacists on controlled substance red flag documentation through Zoom presentations, supporting pharmacy managers and fielding questions from all market pharmacists regarding controlled substances)

    -2019 CVS Outstanding Performer (highest merit rating) after finishing 1st in my region (Indiana,Tennessee, Kentucky)with a year end metric rating of 4.7/5. I was able to achieve this while successfully managing one of the highest volume stores in my region, overcoming a challenging pharmacy file buy that year and performing over 3000 immunizations 110% of our yearly budget, helping my store vastly exceed yearly earnings budget

    -2019 Silver Achievement Award for file retention after a pharmacy acquisition

    -2019 Awarded District Immunization Ambassador

    -Awarded CVS 2018 Regional Preceptor of the Year

    -2018 became emerging leader coach for district pharmacy managers

    -2017 Silver Achievement Award for file retention after a pharmacy acquisition

    -2016 Awarded CVS National Paragon title (highest honor given by company recognizing top 3 retail pharmacists out of 30,000 yearly. Winner receives dream vacation, additional paid time off, additional bonuses, professional video created highlighting winner to be posted on company website and shown at award ceremony, as well as, an all expense paid VIP trip to award ceremony at yearly leadership conference in Orlando,FL )

Affiliations

-Perry County Eli Lilly Scholarship Selection Committee

-William Tell Parent Advisory Committee

-Girl Scout Science Camp Leader and volunteer

-Monthly Community Visiting Reader at William Tell Elementary

-Perry County Junior Women Organization (chaired Halloween and Easter Community Celebrations-in charge of raising donations, securing venue, organizing prizes and activities, refreshments, staffing and advertising for event)

-Perry County Junior Women Scholarship Committee (in charge of fundraising events and selection process)

-Tell City High School mock interviews committee

-Tell City High School scholarship preparation presentation

-Perry Central High School 2017 Scholarship Banquet Keynote Speaker

-DREAM event speaker (event designed to help female high school students to be exposed to professional women in a variety of fields in hopes they will explore more non-traditional career choices)

-VEX 2019 William Tell Elementary guest speaker (gave speech on Women with STEM related professions during large VEX robotics competition including teams throughout the state of Indiana)

-Perry Central High School Career Day speaker

-Perry County Youth Against Substance Abuse event speaker

-Christian Community Preschool volunteer

-William Tell parent volunteer

-Tri-County Swim Club treasurer and board member

-Perry County Youth League Soccer Coach

-Perry County Youth League T-ball Coach

-Redemption church youth group coach every Wednesday night

-Redemption children's ministry K and 1st grade volunteer every other Sunday

-Perry County Memorial Hospital Board Member and Secretary 1/24 to 9/25

-Tell City High School Health Services guest speaker

-Tell City High School Health Care Career Advisory Committee Member

Timeline

Acting Pharmacy Manager

Walmart
06.2024 - Current

Staff Pharmacist

Walmart
01.2021 - 05.2024

Retail Pharmacy Manager

CVS Health
07.2014 - 01.2021

Staff Pharmacist

CVS Health
05.2006 - 07.2014

Licensed Pharmacy Intern

CVS Health
05.2001 - 05.2006

Doctorate of Pharmacy -

Purdue University