Stephanie Escobar
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Food & Beverage Manager
The Waterfront Beach Resort, a Hilton Hotel
Newport Beach, CA
05.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
Food and Beverage Supervisor
The Resort At Pelican Hill
Newport Beach, CA
12.2021 - 12.2022
- Approved regular payroll submissions for employees.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Onboarded new employees with training and new hire documentation.
- Helped manage four high-grossing outlets
- Acting manager in the absence of the General Manager
- Resolved problems promptly to elevate customer approval.
- Supervised all areas of Departments to keep it clean and well-maintained.
Lead Host / Food Runner
Eddie V's Prime Seafood
Newport Beach, CA
06.2016 - 02.2022
- Answered telephone to provide dining information and take party reservations.
- Offered preferred tables and other special accommodations to VIP customers.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
In Room Dining Coordinator
The Resort at Pelican Hill
Newport Beach, CA
06.2017 - 12.2021
- Answering phone calls promptly and accurately record the requested items. Suggest additional services. Up sell.
- Establish and maintain a working relationship with the kitchen staff and servers to ensure a smooth delivery of orders.
- Ensure amenities are properly logged and distributed in a timely manner.
- Knowledgeable of Opera and Hotsos.
- Assisted with training and on boarding of new staff & partnered with management to improve processes.
Administrative Assistant /Catering Assistant
Las Brisas
Laguna Beach, CA
10.2014 - 11.2016
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
Education
Some College (No Degree) - Business Administration
Saddleback College
Mission Viejo, CAHigh School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2014
Skills
- Time management
- Multitasking
- Communication
- Organization
- Friendly, positive attitude
- Bilingual
- Payroll Preparation
- Disciplinary Write-Ups
- Labor Control
- High-Volume Dining
- Cash Handling
Timeline
Food & Beverage Manager
The Waterfront Beach Resort, a Hilton Hotel
05.2023 - Current
Food and Beverage Supervisor
The Resort At Pelican Hill
12.2021 - 12.2022
In Room Dining Coordinator
The Resort at Pelican Hill
06.2017 - 12.2021
Lead Host / Food Runner
Eddie V's Prime Seafood
06.2016 - 02.2022
Administrative Assistant /Catering Assistant
Las Brisas
10.2014 - 11.2016
Some College (No Degree) - Business Administration
Saddleback College
High School Diploma -
Mission Viejo High School