Stephanie Eskew
Temple,GA
Summary
Highly motivated and quick-study professional with a strong focus on goals and attention to detail. Recognized for collaborative nature and eagerness to acquire knowledge. Possessing a diverse skill set and unwavering commitment to excellence, positioned as a valuable asset to any team. Service-oriented Customer Support Representative with over 5 years of experience, effectively communicating with customers over phone and through email to resolve a broad range of concerns. Proficient in Word, Excel, and web-based applications, delivering exceptional communication with keen attention to detail. Able to multitask and think critically and analytically, excelling at problem-solving and consistently producing satisfied customers.
Overview
11
11
years of professional experience
Work History
Customer Support Representative
SYNTEGON TECHNOLOGY
12.2020 - 01.2025
- Process customer questions or requests for parts by phone, fax, or email in a timely manner
- Create and maintain a quick reference customer database organized by site location for all key account customer
- Provide customers with accurate part pricing quotations and order confirmations
- Review parts orders and make decisions based on departmental rules and conditions
- Communicate order status and part number information to internal and external customers
- Interface with third party vendors to identify, purchase and supply parts to customers
- Act as the liaison between our customers and our Centers of Competence
- Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing
- Partner with the accounts receivables team to resolve past due invoices
- Process repairs, returns and credit memos in a timely manner
- Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns
- Support the team in gathering market intelligence to secure and enhance market position
- Recommend process and procedure improvements to management
- Support general departmental operations
- Other duties and/or special projects as assigned by the Parts Manager
Back of House Lead
Chick-fil-A
11.2019 - 11.2020
- Prepare and cook food for serving
- Follow and maintain food safety
- Run the kitchen and crew (schedule employees when needed)
- Run daily food and building safety checks
Administrative Receptionist
Kiklok-Woodman Corporation
08.2018 - 08.2019
- Organize and scan machine manuals to pdf files
- Rebuild machine manuals with updated information
- Work front reception desk
- Handling incoming calls to office
- Verify identification and allow access to building
- Set up conference rooms for meeting
Crew Lead
AMC Theatres
09.2016 - 12.2017
- Work guest services, box office, concession, greeting, and ushering
- Run a floor crew, handle any issues with guests or with crew
Adoption Representative
Kitty Angel Rescue
06.2014 - 08.2016
- Run cat adoptions, taking payments, cleaning shelter, assisting the director in medicating kitten and cats, helping people with finding additional items for their cat and entering in all adoption data into excel and filing paperwork
Education
High school diploma -
Temple High School
Temple, GA01.2014
Skills
- Guest Services
- Pricing
- Data entry
- Cash handling
- Microsoft Excel
- SAP
- Customer success management
- Complaint handling
- Customer service excellence
- Inbound call answering
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Microsoft windows and office
- Food Safety
- Support services
- Adobe creative cloud
- Data management
- Organizational skills
- Issue and resolution tracking
Timeline
Customer Support Representative
SYNTEGON TECHNOLOGY
12.2020 - 01.2025
Back of House Lead
Chick-fil-A
11.2019 - 11.2020
Administrative Receptionist
Kiklok-Woodman Corporation
08.2018 - 08.2019
Crew Lead
AMC Theatres
09.2016 - 12.2017
Adoption Representative
Kitty Angel Rescue
06.2014 - 08.2016
High school diploma -
Temple High School
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